# Stitch: Major incident: Extraction and Loading Delays

**Summary:** Stitch reported major extraction and loading degradation affecting api.stitchdata.com and app.stitchdata.com, with elevated error rates caused by cloud service provider outages. The incident started at 2021-12-07 15:46 UTC and was resolved at 2021-12-08 01:24 UTC, lasting 9 h 37 min; normal performance and availability were reported at 12-07 19:59 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2021-12-07 15:46 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/zxwqtcrdg3rg](https://stspg.io/zxwqtcrdg3rg)
- [Company: Stitch](https://rewindex.com/company/stitch.md)
- Versions: before (none: first archived) → after incident\_version:166/hmssy4gmpdyh@e00809f3e069
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Extraction and Loading Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2021-12-07 15:46 UTC
```

**5. Added: Resolved time**

```diff
+ 2021-12-08 01:24 UTC
```

**6. Added: Affected components**

```diff
+ api.stitchdata.com, app.stitchdata.com
```

**7. Added: Update** (investigating) · 2021-12-07 15:46 UTC

```diff
+ We are investigating elevated error rates with our extraction and loading processes.
```

**8. Added: Update** (identified) · 2021-12-07 16:10 UTC

```diff
+ We have identified service outages with our cloud service provider as the root cause of our degraded availability. We are working with them to resolve the issue.
```

**9. Added: Update** (identified) · 2021-12-07 16:58 UTC

```diff
+ Our cloud provider has identified a root cause for this issue and is working toward resolution.
```

**10. Added: Update** (identified) · 2021-12-07 17:40 UTC

```diff
+ We are seeing improved availability in our extraction job systems, however loading systems are still degraded. We continue to work with our cloud service provider to resolve the issue.
```

**11. Added: Update** (monitoring) · 2021-12-07 19:59 UTC

```diff
+ Extraction and loading systems are both exhibiting normal performance and availability. We are continuing to monitor while our cloud provider works toward full recovery.
```

**12. Added: Update** (resolved) · 2021-12-08 01:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2021-12-07 15:46 UTC | Major incident: Extraction and Loading Delays (this change) | degradation |

All Stitch changes: [timeline](https://rewindex.com/company/stitch/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i46a5ebdab843cf · Markdown: https://rewindex.com/change/i46a5ebdab843cf.md · JSON: https://rewindex.com/api/v1/changes/i46a5ebdab843cf · Generated 2026-10-18T02:54:56.057Z