# Stitch: Extraction and Loading Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-12-07 15:46 UTC · Resolved: 2021-12-08 01:24 UTC · Duration: 9.6 h
- Updates: 6 · Affected components: api.stitchdata.com, app.stitchdata.com
- [Vendor status page: https://stspg.io/zxwqtcrdg3rg](https://stspg.io/zxwqtcrdg3rg)
- [Company: Stitch](https://rewindex.com/company/stitch.md)

## Summary

Stitch reported major extraction and loading degradation affecting api.stitchdata.com and app.stitchdata.com, with elevated error rates caused by cloud service provider outages. The incident started at 2021-12-07 15:46 UTC and was resolved at 2021-12-08 01:24 UTC, lasting 9 h 37 min; normal performance and availability were reported at 12-07 19:59 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2021-12-07 15:46 UTC: We are investigating elevated error rates with our extraction and loading processes.
- **identified** 2021-12-07 16:10 UTC: We have identified service outages with our cloud service provider as the root cause of our degraded availability. We are working with them to resolve the issue.
- **identified** 2021-12-07 16:58 UTC: Our cloud provider has identified a root cause for this issue and is working toward resolution.
- **identified** 2021-12-07 17:40 UTC: We are seeing improved availability in our extraction job systems, however loading systems are still degraded. We continue to work with our cloud service provider to resolve the issue.
- **monitoring** 2021-12-07 19:59 UTC: Extraction and loading systems are both exhibiting normal performance and availability. We are continuing to monitor while our cloud provider works toward full recovery.
- **resolved** 2021-12-08 01:24 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2021-12-07 15:46 UTC: [Major incident: Extraction and Loading Delays](https://rewindex.com/change/i46a5ebdab843cf.md)


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Canonical: https://rewindex.com/company/stitch/incidents/hmssy4gmpdyh · Markdown: https://rewindex.com/company/stitch/incidents/hmssy4gmpdyh.md · JSON: https://rewindex.com/api/v1/companies/stitch/incidents/hmssy4gmpdyh · Generated 2026-10-18T11:45:11.839Z