Mattermost: Unable to create new workspaces

Impact: majorStatus: resolvedStarted 2021-12-07 16:37 UTCResolved 2021-12-07 22:45 UTC (6.1 h)4 updatesSource: stspg.io

Summary

Mattermost reported a major outage preventing new workspace creation, affecting Cloud Sign-Up, Cloud Workspaces and Sign-Up, citing a cloud-provider outage in us-east-1. It started at 2021-12-07 16:37 UTC and was resolved at 2021-12-07 22:45 UTC, lasting 6 h 7 min; all systems were reported operational.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Cloud Sign-UpSign-UpCloud Workspaces

Timeline of updates

monitoring2021-12-07 16:37 UTC
There is an outage in the cloud provider in us-east-1
monitoring2021-12-07 17:44 UTC
We are continuing to monitor for any further issues.
monitoring2021-12-07 20:06 UTC
All the systems are operational. We are continuing to monitor for any further issues by the cloud provider.
resolved2021-12-07 22:45 UTC
All the systems are operational

Rewindex changes for this incident

Major incident: Unable to create new workspaces 2021-12-07 16:37 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Mattermost profile · Recent Mattermost incidents · Markdown · JSON