# Mattermost: Unable to create new workspaces

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-12-07 16:37 UTC · Resolved: 2021-12-07 22:45 UTC · Duration: 6.1 h
- Updates: 4 · Affected components: Cloud Sign-Up, Sign-Up, Cloud Workspaces
- [Vendor status page: https://stspg.io/2whgw82ztl57](https://stspg.io/2whgw82ztl57)
- [Company: Mattermost](https://rewindex.com/company/mattermost.md)

## Summary

Mattermost reported a major outage preventing new workspace creation, affecting Cloud Sign-Up, Cloud Workspaces and Sign-Up, citing a cloud-provider outage in us-east-1. It started at 2021-12-07 16:37 UTC and was resolved at 2021-12-07 22:45 UTC, lasting 6 h 7 min; all systems were reported operational. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2021-12-07 16:37 UTC: There is an outage in the cloud provider in us-east-1
- **monitoring** 2021-12-07 17:44 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2021-12-07 20:06 UTC: All the systems are operational. We are continuing to monitor for any further issues by the cloud provider.
- **resolved** 2021-12-07 22:45 UTC: All the systems are operational

## Rewindex changes for this incident

- 2021-12-07 16:37 UTC: [Major incident: Unable to create new workspaces](https://rewindex.com/change/ib98f1d15d9f1e9.md)


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Canonical: https://rewindex.com/company/mattermost/incidents/6srzz96x49sw · Markdown: https://rewindex.com/company/mattermost/incidents/6srzz96x49sw.md · JSON: https://rewindex.com/api/v1/companies/mattermost/incidents/6srzz96x49sw · Generated 2026-10-18T11:40:11.474Z