Companies / martech
Braze
394incidents since 2014-11-03
111major or critical
6in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Braze Support Services Outage Braze reported a critical Support Services and Partner Portal outage from 2026-09-16 09:17 UTC to 2026-09-16 16:09 UTC, lasting 6 h 51 min. A Salesforce Service Cloud incident disrupted case submissions through the Braze Support Portal and Braze AI Operator and could delay responses; service was restored following remediation of the underlying issue. | Major incident | |
| Major incident: Issue impacting EU01 | Major incident | |
| Major incident: Delays in Support Case Creation via Email | Major incident | |
| Major incident: US05 Dashboard latency | Major incident | |
| Critical incident: US02 Dashboard and SDK increased errors | Major incident | |
| Critical incident: US05 Dashboard Errors | Major incident | |
| Major incident: EU01 REST API and SDK Data Collection Errors | Major incident | |
| Major incident: US01 and US03 Dashboard and SDK Errors | Major incident | |
| Major incident: AWS US East 1 outage | Major incident | |
| Major incident: Issue impacting US01 and US05 clusters | Major incident |
Full Braze change timeline, with diffs →
Status incident history
Braze status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 10 | 1 |
| 2015 | 35 | 9 |
| 2016 | 27 | 2 |
| 2017 | 32 | 8 |
| 2018 | 34 | 6 |
| 2019 | 41 | 10 |
| 2020 | 29 | 8 |
| 2021 | 30 | 12 |
| 2022 | 27 | 12 |
| 2023 | 39 | 14 |
| 2024 | 37 | 12 |
| 2025 | 27 | 11 |
| 2026 | 26 | 6 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | major | 1 |
| 2023-10 | minor | 3 |
| 2023-11 | minor | 4 |
| 2023-11 | none | 1 |
| 2023-12 | critical | 1 |
| 2023-12 | major | 1 |
| 2023-12 | minor | 1 |
| 2023-12 | none | 1 |
| 2024-01 | minor | 4 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 3 |
| 2024-03 | minor | 4 |
| 2024-04 | critical | 2 |
| 2024-04 | major | 2 |
| 2024-04 | minor | 2 |
| 2024-05 | minor | 1 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 1 |
| 2024-07 | critical | 1 |
| 2024-07 | minor | 1 |
| 2024-08 | major | 1 |
| 2024-08 | none | 1 |
| 2024-09 | major | 1 |
| 2024-09 | minor | 1 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2024-10 | none | 1 |
| 2024-11 | major | 1 |
| 2024-11 | minor | 4 |
| 2024-12 | critical | 1 |
| 2024-12 | minor | 1 |
| 2025-01 | critical | 2 |
| 2025-01 | major | 1 |
| 2025-03 | major | 1 |
| 2025-03 | minor | 2 |
| 2025-04 | minor | 2 |
| 2025-04 | none | 1 |
| 2025-05 | minor | 1 |
| 2025-06 | major | 1 |
| 2025-07 | major | 1 |
| 2025-07 | minor | 2 |
| 2025-08 | major | 1 |
| 2025-08 | minor | 2 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 2 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 1 |
| 2025-11 | major | 2 |
| 2025-11 | none | 3 |
| 2026-01 | critical | 1 |
| 2026-01 | minor | 1 |
| 2026-01 | none | 2 |
| 2026-02 | critical | 1 |
| 2026-02 | minor | 2 |
| 2026-03 | major | 1 |
| 2026-03 | minor | 2 |
| 2026-04 | major | 2 |
| 2026-04 | none | 2 |
| 2026-05 | minor | 4 |
| 2026-06 | minor | 1 |
| 2026-07 | minor | 1 |
| 2026-07 | none | 2 |
| 2026-08 | minor | 1 |
| 2026-09 | critical | 1 |
| 2026-09 | minor | 2 |
Silent edits
No silent edits or deletions detected for Braze yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
Page snapshot history
Data table
| Date | Page | Change |
|---|---|---|
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Privacy policy | baseline |
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Privacy policy | braze.com/privacy | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Terms of service | braze.com/terms | 1 | 2026-10-17 | 2026-10-17 | none yet |
| Pricingpartial | braze.com/pricing | 2 | 2026-10-17 | 2026-10-17 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 394 incidents. Full list: last 90 days · JSON · Markdown