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CompaniesBrazeIncidents

Braze: Agent Console auto model errors

MinorStatus: resolvedStarted Resolved (42 min)3 updatesstspg.io (opens in new tab)

Timeline of updates

  1. identified

    We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.

  2. monitoring

    Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.

  3. resolved

    Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.

Archive proof

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How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2026-05-07 16:38 UTC, resolved after 42 min, 3 update(s).

Title
Agent Console auto model errors
Vendor
Braze
Date
URL
https://rewindex.com/company/braze/incidents/xd76x24wy2nm

Braze profileRecent Braze incidentsAll outages on May 7, 2026Braze in May 2026MarkdownJSON