# Braze: Agent Console auto model errors

> Braze status incident “Agent Console auto model errors” on 2026-05-07: impact minor (vendor’s label), 42 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/xd76x24wy2nm
Last updated: 2026-05-07T17:19:37Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-07 16:38 UTC · Resolved: 2026-05-07 17:19 UTC · Duration: 42 min
- Updates: 3
- [Vendor status page: https://stspg.io/54y5scqc728c](https://stspg.io/54y5scqc728c)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **identified** 2026-05-07 16:38 UTC: We have identified a third party issue causing Agent Console auto models to error. Our engineering team is actively working to remediate the issue.
- **monitoring** 2026-05-07 16:53 UTC: Our engineering team have released a fix and Agent Console auto models are now recovering. We are continuing to monitor the situation.
- **resolved** 2026-05-07 17:19 UTC: Following continued monitoring by our engineers, Agent Console auto models have remained stable. This incident is now resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2026-05-07 16:38 UTC, resolved after 42 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/xd76x24wy2nm
- Citation: Braze, “Agent Console auto model errors” (2026-05-07 16:38 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/xd76x24wy2nm (CC BY 4.0).
- Markdown link: `[Braze: Agent Console auto model errors (2026-05-07)](https://rewindex.com/company/braze/incidents/xd76x24wy2nm)`


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Canonical: https://rewindex.com/company/braze/incidents/xd76x24wy2nm · Markdown: https://rewindex.com/company/braze/incidents/xd76x24wy2nm.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/xd76x24wy2nm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:26:01.749Z