Changes / Braze / US05 Dashboard latency
Braze: Major incident: US05 Dashboard latency
Summary
Braze reported a major US05 Dashboard outage affecting users’ ability to reach the dashboard, starting 2026-03-17 20:49 UTC and resolved at 2026-03-17 21:04 UTC (15 min). Engineers implemented a fix; messaging sending and other services were not impacted.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: US05 Dashboard latency
Before: not present
After: major
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After: resolved
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After: 2026-03-17 20:49 UTC
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After: 2026-03-17 21:04 UTC
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After: Dashboard, US 05 Cluster - Dashboard
Before: not present
After: Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted.
Engineers are actively working to restore service.
Before: not present
After: As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
Before: not present
After: No further issues have been experienced, and all services are operating normally. The incident is now resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: US05 Dashboard latency (this change) Braze reported a major US05 Dashboard outage affecting users’ ability to reach the dashboard, starting 2026-03-17 20:49 UTC and resolved at 2026-03-17 21:04 UTC (15 min). Engineers implemented a fix; messaging sending and other services were not impacted. | Major incident |