# Braze: Major incident: US05 Dashboard latency

**Summary:** Braze reported a major US05 Dashboard outage affecting users’ ability to reach the dashboard, starting 2026-03-17 20:49 UTC and resolved at 2026-03-17 21:04 UTC (15 min). Engineers implemented a fix; messaging sending and other services were not impacted. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-03-17 20:49 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/7jbbhq8z8c1z](https://stspg.io/7jbbhq8z8c1z)
- [Company: Braze](https://rewindex.com/company/braze.md)
- Versions: before (none: first archived) → after incident\_version:236/2g71jlh6rzmz@767aa9eeb71a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ US05 Dashboard latency
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-03-17 20:49 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-03-17 21:04 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, US 05 Cluster - Dashboard
```

**7. Added: Update** (investigating) · 2026-03-17 20:49 UTC

```diff
+ Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
```

**8. Added: Update** (monitoring) · 2026-03-17 20:57 UTC

```diff
+ As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
```

**9. Added: Update** (resolved) · 2026-03-17 21:04 UTC

```diff
+ No further issues have been experienced, and all services are operating normally. The incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-03-17 20:49 UTC | Major incident: US05 Dashboard latency (this change) | outage |

All Braze changes: [timeline](https://rewindex.com/company/braze/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ieea2cca9e62d84 · Markdown: https://rewindex.com/change/ieea2cca9e62d84.md · JSON: https://rewindex.com/api/v1/changes/ieea2cca9e62d84 · Generated 2026-10-18T01:54:09.530Z