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Braze: US05 Dashboard latency

Impact: majorStatus: resolvedStarted 2026-03-17 20:49 UTCResolved 2026-03-17 21:04 UTC (15 min)3 updatesSource: stspg.io

Summary

Braze reported a major US05 Dashboard outage affecting users’ ability to reach the dashboard, starting 2026-03-17 20:49 UTC and resolved at 2026-03-17 21:04 UTC (15 min). Engineers implemented a fix; messaging sending and other services were not impacted.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: DashboardUS 05 Cluster - Dashboard

Timeline of updates

investigating2026-03-17 20:49 UTC
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
monitoring2026-03-17 20:57 UTC
As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
resolved2026-03-17 21:04 UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.

Rewindex changes for this incident

Major incident: US05 Dashboard latency 2026-03-17 20:49 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON