# Braze: US05 Dashboard latency

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-03-17 20:49 UTC · Resolved: 2026-03-17 21:04 UTC · Duration: 15 min
- Updates: 3 · Affected components: Dashboard, US 05 Cluster - Dashboard
- [Vendor status page: https://stspg.io/7jbbhq8z8c1z](https://stspg.io/7jbbhq8z8c1z)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Summary

Braze reported a major US05 Dashboard outage affecting users’ ability to reach the dashboard, starting 2026-03-17 20:49 UTC and resolved at 2026-03-17 21:04 UTC (15 min). Engineers implemented a fix; messaging sending and other services were not impacted. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-03-17 20:49 UTC: Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US05 Cluster, starting around 16:15 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
- **monitoring** 2026-03-17 20:57 UTC: As of 16:47 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
- **resolved** 2026-03-17 21:04 UTC: No further issues have been experienced, and all services are operating normally. The incident is now resolved.

## Rewindex changes for this incident

- 2026-03-17 20:49 UTC: [Major incident: US05 Dashboard latency](https://rewindex.com/change/ieea2cca9e62d84.md)


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Canonical: https://rewindex.com/company/braze/incidents/2g71jlh6rzmz · Markdown: https://rewindex.com/company/braze/incidents/2g71jlh6rzmz.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/2g71jlh6rzmz · Generated 2026-10-18T12:43:41.544Z