Companies / Braze / incidents

Braze: EU01 & EU02 Dashboard Errors

Affected components: DashboardEU 01 Cluster - DashboardDashboardEU 02 Cluster - Dashboard

Timeline of updates

1. investigating2026-02-18 12:07 UTC

   We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.

2. investigating2026-02-18 12:39 UTC

   We are continuing to investigate the issue.

3. investigating2026-02-18 15:20 UTC

   We are continuing to investigate this issue with urgency and have escalated to our network service provider.

4. identified2026-02-18 17:51 UTC

   We've identified an issue isolated impacting our edge network impacting customers accessing the dashboard from Europe. We have escalated the issue to our network provider and are investigating with urgency.

5. monitoring2026-02-18 18:13 UTC

   The errors have stabilised to normal operating levels. We are continuing to monitor the situation closely and are actively investigating with our networking provider.

6. resolved2026-02-18 19:22 UTC

   We can confirm services have continued to remain stable and the issue is now considered resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON