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Braze: Increased error rates for REST and SDK services across US clusters

MinorStatus: resolvedStarted Resolved (24 min)3 updatesstspg.io (opens in new tab)

Affected components: SDK Data CollectionUS 06 Cluster - SDK Data CollectionREST APIsUS 07 Cluster - REST APIsSDK Data CollectionUS 02 Cluster - SDK Data CollectionSDK Data CollectionUS 08 Cluster - SDK Data CollectionREST APIsUS 02 Cluster - REST APIsSDK Data CollectionUS 10 Cluster - SDK Data CollectionREST APIsUS 05 Cluster - Rest APIsREST APIsUS 04 Cluster - REST APIsREST APIsUS 06 Cluster - REST APIsREST APIsUS 03 Cluster - REST APIsREST APIsUS 01 Cluster - REST APIsSDK Data CollectionUS 01 Cluster - SDK Data CollectionSDK Data CollectionUS 05 Cluster - SDK Data CollectionSDK Data CollectionUS 04 Cluster - SDK Data CollectionSDK Data CollectionUS 07 Cluster - SDK Data CollectionREST APIsUS 08 Cluster - Rest APIsSDK Data CollectionUS 03 Cluster - SDK Data CollectionREST APIsUS 10 Cluster - REST APIs

Timeline of updates

  1. identified

    We are currently investigating elevated error rates affecting our REST API and SDK services across all US clusters. The issue began at approximately 2:26 PM ET.

    Our engineering team has identified that this incident is related to an ongoing Cloudflare outage that is impacting Braze services downstream. We are actively monitoring the situation and working to mitigate the impact on our customers.

    We will provide updates as more information becomes available.

    https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6 (opens in new tab)

  2. monitoring

    As of 3:13PM ET, Cloudflare has implemented a fix and is monitoring the results. Braze Engineers will continue monitor service health.

  3. resolved

    Braze Engineers have confirmed US clusters continue to operate within normal operational bounds since 3:04PM ET. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2025-09-09 19:07 UTC, resolved after 24 min, 3 update(s).

Title
Increased error rates for REST and SDK services across US clusters
Vendor
Braze
Date
URL
https://rewindex.com/company/braze/incidents/x07cjrytzn7x

Braze profileRecent Braze incidentsAll outages on September 9, 2025Braze in September 2025MarkdownJSON