# Braze: Increased error rates for REST and SDK services across US clusters

> Braze status incident “Increased error rates for REST and SDK services across US clusters” on 2025-09-09: impact minor (vendor’s label), 24 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/x07cjrytzn7x
Last updated: 2025-09-09T19:30:51Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-09 19:07 UTC · Resolved: 2025-09-09 19:30 UTC · Duration: 24 min
- Updates: 3 · Affected components: SDK Data Collection, US 06 Cluster - SDK Data Collection, REST APIs, US 07 Cluster - REST APIs, SDK Data Collection, US 02 Cluster - SDK Data Collection, SDK Data Collection, US 08 Cluster - SDK Data Collection, REST APIs, US 02 Cluster - REST APIs, SDK Data Collection, US 10 Cluster - SDK Data Collection, REST APIs, US 05 Cluster - Rest APIs, REST APIs, US 04 Cluster - REST APIs, REST APIs, US 06 Cluster - REST APIs, REST APIs, US 03 Cluster - REST APIs, REST APIs, US 01 Cluster - REST APIs, SDK Data Collection, US 01 Cluster - SDK Data Collection, SDK Data Collection, US 05 Cluster - SDK Data Collection, SDK Data Collection, US 04 Cluster - SDK Data Collection, SDK Data Collection, US 07 Cluster - SDK Data Collection, REST APIs, US 08 Cluster - Rest APIs, SDK Data Collection, US 03 Cluster - SDK Data Collection, REST APIs, US 10 Cluster - REST APIs
- [Vendor status page: https://stspg.io/61j68xxmzkwy](https://stspg.io/61j68xxmzkwy)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **identified** 2025-09-09 19:07 UTC: We are currently investigating elevated error rates affecting our REST API and SDK services across all US clusters. The issue began at approximately 2:26 PM ET. Our engineering team has identified that this incident is related to an ongoing Cloudflare outage that is impacting Braze services downstream. We are actively monitoring the situation and working to mitigate the impact on our customers. We will provide updates as more information becomes available. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6
- **monitoring** 2025-09-09 19:20 UTC: As of 3:13PM ET, Cloudflare has implemented a fix and is monitoring the results. Braze Engineers will continue monitor service health.
- **resolved** 2025-09-09 19:30 UTC: Braze Engineers have confirmed US clusters continue to operate within normal operational bounds since 3:04PM ET. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2025-09-09 19:07 UTC, resolved after 24 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/x07cjrytzn7x
- Citation: Braze, “Increased error rates for REST and SDK services across US clusters” (2025-09-09 19:07 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/x07cjrytzn7x (CC BY 4.0).
- Markdown link: `[Braze: Increased error rates for REST and SDK services across US clusters (2025-09-09)](https://rewindex.com/company/braze/incidents/x07cjrytzn7x)`


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Canonical: https://rewindex.com/company/braze/incidents/x07cjrytzn7x · Markdown: https://rewindex.com/company/braze/incidents/x07cjrytzn7x.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/x07cjrytzn7x · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:46:16.938Z