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Braze: Issue impacting EU01

Impact: majorStatus: resolvedStarted Resolved (3.1 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Braze reported a major EU01 degradation affecting Dashboard, Data Processing, Outbound Messaging, REST APIs and SDK Data Collection, starting 2026-04-20 16:18 UTC and resolved at 2026-04-20 19:24 UTC (3 h 5 min). Message backlog and latency degraded data processing; Braze cleared the backlog and confirmed normal processing and stable services.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU 01 Cluster - SDK Data CollectionSDK Data CollectionEU 01 Cluster - REST APIsREST APIsData ProcessingEU 01 Cluster - Data ProcessingDashboardEU 01 Cluster - DashboardEU 01 Cluster - Outbound MessagingOutbound Messaging

Timeline of updates

  1. investigating

    We are currently investigating an issue with the EU01 cluster.

  2. identified

    Braze engineers are actively investigating the issue and working to restore services.

  3. monitoring

    Braze engineers have identified the issue. Services remain degraded but are improving.

  4. monitoring

    Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.

  5. monitoring

    Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.

  6. resolved

    The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON