Changes / Braze / Issue impacting EU01
Braze: Major incident: Issue impacting EU01
Summary
Braze reported a major EU01 degradation affecting Dashboard, Data Processing, Outbound Messaging, REST APIs and SDK Data Collection, starting 2026-04-20 16:18 UTC and resolved at 2026-04-20 19:24 UTC (3 h 5 min). Message backlog and latency degraded data processing; Braze cleared the backlog and confirmed normal processing and stable services.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Issue impacting EU01
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After: major
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After: resolved
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After: 2026-04-20 16:18 UTC
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After: 2026-04-20 19:24 UTC
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After: Dashboard, Data Processing, EU 01 Cluster - Dashboard, EU 01 Cluster - Data Processing, EU 01 Cluster - Outbound Messaging, EU 01 Cluster - REST APIs, EU 01 Cluster - SDK Data Collection, Outbound Messaging, REST APIs, SDK Data Collection
Before: not present
After: We are currently investigating an issue with the EU01 cluster.
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After: Braze engineers are actively investigating the issue and working to restore services.
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After: Braze engineers have identified the issue. Services remain degraded but are improving.
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After: Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
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After: Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
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After: The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue impacting EU01 (this change) Braze reported a major EU01 degradation affecting Dashboard, Data Processing, Outbound Messaging, REST APIs and SDK Data Collection, starting 2026-04-20 16:18 UTC and resolved at 2026-04-20 19:24 UTC (3 h 5 min). Message backlog and latency degraded data processing; Braze cleared the backlog and confirmed normal processing and stable services. | Major incident |