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Braze: EU01 REST API and SDK Data Collection Errors

Impact: majorStatus: resolvedStarted Resolved (43 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Braze reported a major EU01 incident affecting REST APIs and SDK Data Collection from 2025-11-24 11:26 UTC to 2025-11-24 12:09 UTC, lasting 43 min. Elevated errors subsided by 11:51 UTC; customers must retry REST API requests that received errors.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: EU 01 Cluster - SDK Data CollectionSDK Data CollectionEU 01 Cluster - REST APIsREST APIs

Timeline of updates

  1. investigating

    Our Engineering team is investigating elevated REST and SDK Errors on the EU01 Cluster.

  2. monitoring

    The REST API and SDK Data Collection has returned to normal operation and engineers are continuing to monitor services. Any SDK API requests that returned an error will have been automatically retired. Any REST API requests that received an error will need to be retried.

  3. resolved

    The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON