Changes / Braze / EU01 REST API and SDK Data Collection Errors
Braze: Major incident: EU01 REST API and SDK Data Collection Errors
Summary
Braze reported a major EU01 incident affecting REST APIs and SDK Data Collection from 2025-11-24 11:26 UTC to 2025-11-24 12:09 UTC, lasting 43 min. Elevated errors subsided by 11:51 UTC; customers must retry REST API requests that received errors.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: EU01 REST API and SDK Data Collection Errors
Before: not present
After: major
Before: not present
After: resolved
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After: 2025-11-24 11:26 UTC
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After: 2025-11-24 12:09 UTC
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After: EU 01 Cluster - REST APIs, EU 01 Cluster - SDK Data Collection, REST APIs, SDK Data Collection
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After: Our Engineering team is investigating elevated REST and SDK Errors on the EU01 Cluster.
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After: The REST API and SDK Data Collection has returned to normal operation and engineers are continuing to monitor services.
Any SDK API requests that returned an error will have been automatically retired. Any REST API requests that received an error will need to be retried.
Before: not present
After: The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: EU01 REST API and SDK Data Collection Errors (this change) Braze reported a major EU01 incident affecting REST APIs and SDK Data Collection from 2025-11-24 11:26 UTC to 2025-11-24 12:09 UTC, lasting 43 min. Elevated errors subsided by 11:51 UTC; customers must retry REST API requests that received errors. | Major incident |