# Braze: EU01 REST API and SDK Data Collection Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-24 11:26 UTC · Resolved: 2025-11-24 12:09 UTC · Duration: 43 min
- Updates: 3 · Affected components: EU 01 Cluster - SDK Data Collection, SDK Data Collection, EU 01 Cluster - REST APIs, REST APIs
- [Vendor status page: https://stspg.io/21qjklfj7k0v](https://stspg.io/21qjklfj7k0v)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Summary

Braze reported a major EU01 incident affecting REST APIs and SDK Data Collection from 2025-11-24 11:26 UTC to 2025-11-24 12:09 UTC, lasting 43 min. Elevated errors subsided by 11:51 UTC; customers must retry REST API requests that received errors. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-24 11:26 UTC: Our Engineering team is investigating elevated REST and SDK Errors on the EU01 Cluster.
- **monitoring** 2025-11-24 11:51 UTC: The REST API and SDK Data Collection has returned to normal operation and engineers are continuing to monitor services. Any SDK API  requests that returned an error will have been automatically retired. Any REST API requests that received an error will need to be retried.
- **resolved** 2025-11-24 12:09 UTC: The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.

## Rewindex changes for this incident

- 2025-11-24 11:26 UTC: [Major incident: EU01 REST API and SDK Data Collection Errors](https://rewindex.com/change/i4e82b8608be20f.md)


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Canonical: https://rewindex.com/company/braze/incidents/hhntcjbjmh21 · Markdown: https://rewindex.com/company/braze/incidents/hhntcjbjmh21.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/hhntcjbjmh21 · Generated 2026-10-18T10:40:37.757Z