Braze: Issue impacting US06 AND EU02 services
Braze reported a major outage affecting Dashboard, REST APIs, and SDK Data Collection in US06 and EU02, starting at 2025-08-19 14:40 UTC and lasting 1 h 1 min. Fixes restored both clusters, and the incident was resolved at 2025-08-19 15:41 UTC; Braze said it identified the root cause but did not specify it.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: SDK Data CollectionUS 06 Cluster - SDK Data CollectionDashboardUS 06 Cluster - DashboardEU 02 Cluster - REST APIsREST APIsREST APIsUS 06 Cluster - REST APIsDashboardEU 02 Cluster - DashboardEU 02 Cluster - SDK Data CollectionSDK Data Collection
Timeline of updates
- investigating
Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.
- identified
Braze Engineers have identified the root cause of the issue and are implementing a fix.
- identified
Issue Resolved - EU02 Cluster We have confirmed that the implemented fix has successfully resolved the service disruption affecting the EU02 cluster. All services including REST API, SDK, and Dashboard access have been restored and are operating normally. US06 Cluster remains impacted - We are continuing to work on resolving the issue affecting this cluster and will provide updates as they become available.
- monitoring
US06 Cluster The fixes have been implemented for both EU02 and US06 clusters. All services (REST API, SDK, and Dashboard access) currently function normally. We will continue to monitor.
- resolved
Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.
Rewindex changes for this incident
- Major incident: Issue impacting US06 AND EU02 services 2025-08-19 14:40 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON