Changes / Braze / Issue impacting US06 AND EU02 services
Braze: Major incident: Issue impacting US06 AND EU02 services
Summary
Braze reported a major outage affecting Dashboard, REST APIs, and SDK Data Collection in US06 and EU02, starting at 2025-08-19 14:40 UTC and lasting 1 h 1 min. Fixes restored both clusters, and the incident was resolved at 2025-08-19 15:41 UTC; Braze said it identified the root cause but did not specify it.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
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After: Issue impacting US06 AND EU02 services
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After: major
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After: resolved
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After: 2025-08-19 14:40 UTC
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After: 2025-08-19 15:41 UTC
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After: Dashboard, EU 02 Cluster - Dashboard, EU 02 Cluster - REST APIs, EU 02 Cluster - SDK Data Collection, REST APIs, SDK Data Collection, US 06 Cluster - Dashboard, US 06 Cluster - REST APIs, US 06 Cluster - SDK Data Collection
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After: Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.
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After: Braze Engineers have identified the root cause of the issue and are implementing a fix.
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After: Issue Resolved - EU02 Cluster
We have confirmed that the implemented fix has successfully resolved the service disruption affecting the EU02 cluster. All services including REST API, SDK, and Dashboard access have been restored and are operating normally.
US06 Cluster remains impacted - We are continuing to work on resolving the issue affecting this cluster and will provide updates as they become available.
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After: US06 Cluster
The fixes have been implemented for both EU02 and US06 clusters. All services (REST API, SDK, and Dashboard access) currently function normally. We will continue to monitor.
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After: Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue impacting US06 AND EU02 services (this change) Braze reported a major outage affecting Dashboard, REST APIs, and SDK Data Collection in US06 and EU02, starting at 2025-08-19 14:40 UTC and lasting 1 h 1 min. Fixes restored both clusters, and the incident was resolved at 2025-08-19 15:41 UTC; Braze said it identified the root cause but did not specify it. | Major incident |