# Braze: Issue impacting US06 AND EU02 services

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-19 14:40 UTC · Resolved: 2025-08-19 15:41 UTC · Duration: 1.0 h
- Updates: 5 · Affected components: SDK Data Collection, US 06 Cluster - SDK Data Collection, Dashboard, US 06 Cluster - Dashboard, EU 02 Cluster - REST APIs, REST APIs, REST APIs, US 06 Cluster - REST APIs, Dashboard, EU 02 Cluster - Dashboard, EU 02 Cluster - SDK Data Collection, SDK Data Collection
- [Vendor status page: https://stspg.io/35dg76x015g0](https://stspg.io/35dg76x015g0)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Summary

Braze reported a major outage affecting Dashboard, REST APIs, and SDK Data Collection in US06 and EU02, starting at 2025-08-19 14:40 UTC and lasting 1 h 1 min. Fixes restored both clusters, and the incident was resolved at 2025-08-19 15:41 UTC; Braze said it identified the root cause but did not specify it. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-19 14:00 UTC: Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.
- **identified** 2025-08-19 14:23 UTC: Braze Engineers have identified the root cause of the issue and are implementing a fix.
- **identified** 2025-08-19 14:40 UTC: Issue Resolved - EU02 Cluster We have confirmed that the implemented fix has successfully resolved the service disruption affecting the EU02 cluster. All services including REST API, SDK, and Dashboard access have been restored and are operating normally. US06 Cluster remains impacted - We are continuing to work on resolving the issue affecting this cluster and will provide updates as they become available.
- **monitoring** 2025-08-19 15:01 UTC: US06 Cluster The fixes have been implemented for both EU02 and US06 clusters. All services (REST API, SDK, and Dashboard access) currently function normally. We will continue to monitor.
- **resolved** 2025-08-19 15:41 UTC: Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.

## Rewindex changes for this incident

- 2025-08-19 14:40 UTC: [Major incident: Issue impacting US06 AND EU02 services](https://rewindex.com/change/iab067b51daa7f5.md)


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Canonical: https://rewindex.com/company/braze/incidents/mnwfhkx03hw1 · Markdown: https://rewindex.com/company/braze/incidents/mnwfhkx03hw1.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/mnwfhkx03hw1 · Generated 2026-10-18T11:44:45.461Z