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CompaniesBrazeIncidents

Braze: US01 and EU01 Processing Latency

MinorStatus: resolvedStarted Resolved (56 min)4 updatesstspg.io (opens in new tab)

Affected components: Data ProcessingEU 01 Cluster - Data ProcessingData ProcessingUS 01 Cluster - Data ProcessingEU 01 Cluster - Outbound MessagingOutbound MessagingOutbound MessagingUS 01 Cluster - Outbound Messaging

Timeline of updates

  1. investigating

    Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.

  2. investigating

    Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.

  3. monitoring

    Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.

  4. resolved

    Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2026-05-22 17:45 UTC, resolved after 56 min, 4 update(s).

Title
US01 and EU01 Processing Latency
Vendor
Braze
Date
URL
https://rewindex.com/company/braze/incidents/c37y5p7kq87w

Braze profileRecent Braze incidentsAll outages on May 22, 2026Braze in May 2026MarkdownJSON