# Braze: US01 and EU01 Processing Latency

> Braze status incident “US01 and EU01 Processing Latency” on 2026-05-22: impact minor (vendor’s label), 56 min, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/c37y5p7kq87w
Last updated: 2026-05-22T18:41:36Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-22 17:45 UTC · Resolved: 2026-05-22 18:41 UTC · Duration: 56 min
- Updates: 4 · Affected components: Data Processing, EU 01 Cluster - Data Processing, Data Processing, US 01 Cluster - Data Processing, EU 01 Cluster - Outbound Messaging, Outbound Messaging, Outbound Messaging, US 01 Cluster - Outbound Messaging
- [Vendor status page: https://stspg.io/pz5025t32lgv](https://stspg.io/pz5025t32lgv)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **investigating** 2026-05-22 17:45 UTC: Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.
- **investigating** 2026-05-22 18:17 UTC: Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.
- **monitoring** 2026-05-22 18:34 UTC: Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.
- **resolved** 2026-05-22 18:41 UTC: Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2026-05-22 17:45 UTC, resolved after 56 min, 4 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/c37y5p7kq87w
- Citation: Braze, “US01 and EU01 Processing Latency” (2026-05-22 17:45 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/c37y5p7kq87w (CC BY 4.0).
- Markdown link: `[Braze: US01 and EU01 Processing Latency (2026-05-22)](https://rewindex.com/company/braze/incidents/c37y5p7kq87w)`


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Canonical: https://rewindex.com/company/braze/incidents/c37y5p7kq87w · Markdown: https://rewindex.com/company/braze/incidents/c37y5p7kq87w.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/c37y5p7kq87w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:18:28.066Z