Braze: US02 Dashboard and SDK increased errors
Braze reported a critical incident affecting the US02 Dashboard and SDK Data Collection, with increased errors and possible Dashboard timeouts. The incident started at 2026-02-03 15:41 UTC and was resolved at 2026-02-03 16:02 UTC, lasting 21 min. Services were restored; the SDK automatically retries failed requests, and no action is required.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: SDK Data CollectionUS 02 Cluster - SDK Data CollectionDashboardUS 02 Cluster - Dashboard
Timeline of updates
- investigating
Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored. We will provide further updates in 15 minutes.
- monitoring
Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.
- resolved
We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.
Rewindex changes for this incident
- Critical incident: US02 Dashboard and SDK increased errors 2026-02-03 15:41 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON