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Braze: US05 Dashboard Errors

Impact: criticalStatus: resolvedStarted 2026-01-06 15:41 UTCResolved 2026-01-06 16:29 UTC (48 min)3 updatesSource: stspg.io

Summary

Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: DashboardUS 05 Cluster - Dashboard

Timeline of updates

identified2026-01-06 15:41 UTC
We are investigating an issue impacting users reaching the Braze Dashboard for the US05 Cluster. No other services are impacted and messaging sending is not impacted. Engineers are actively working to restore service.
monitoring2026-01-06 15:46 UTC
Between 10:26 ET to 10:43 ET users may have experienced errors when trying to access the Braze Dashboard on the US05 Cluster. Service has now been restored and Engineers continue to monitor.
resolved2026-01-06 16:29 UTC
No further issues have been experienced and all services are operating normally. The incident is now resolved.

Rewindex changes for this incident

Critical incident: US05 Dashboard Errors 2026-01-06 15:41 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON