Changes / Braze / US05 Dashboard Errors
Braze: Critical incident: US05 Dashboard Errors
Summary
Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: US05 Dashboard Errors
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2026-01-06 15:41 UTC
Before: not present
After: 2026-01-06 16:29 UTC
Before: not present
After: Dashboard, US 05 Cluster - Dashboard
Before: not present
After: We are investigating an issue impacting users reaching the Braze Dashboard for the US05 Cluster. No other services are impacted and messaging sending is not impacted.
Engineers are actively working to restore service.
Before: not present
After: Between 10:26 ET to 10:43 ET users may have experienced errors when trying to access the Braze Dashboard on the US05 Cluster.
Service has now been restored and Engineers continue to monitor.
Before: not present
After: No further issues have been experienced and all services are operating normally. The incident is now resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: US05 Dashboard Errors (this change) Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution. | Major incident |