# Braze: Critical incident: US05 Dashboard Errors

**Summary:** Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-06 15:41 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/33gxhw94w4z8](https://stspg.io/33gxhw94w4z8)
- [Company: Braze](https://rewindex.com/company/braze.md)
- Versions: before (none: first archived) → after incident\_version:236/19bm1v6gngbk@85f587ce6f3d
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ US05 Dashboard Errors
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-06 15:41 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-06 16:29 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, US 05 Cluster - Dashboard
```

**7. Added: Update** (identified) · 2026-01-06 15:41 UTC

```diff
+ We are investigating an issue impacting users reaching the Braze Dashboard for the US05 Cluster. No other services are impacted and messaging sending is not impacted. Engineers are actively working to restore service.
```

**8. Added: Update** (monitoring) · 2026-01-06 15:46 UTC

```diff
+ Between 10:26 ET to 10:43 ET users may have experienced errors when trying to access the Braze Dashboard on the US05 Cluster.  Service has now been restored and Engineers continue to monitor.
```

**9. Added: Update** (resolved) · 2026-01-06 16:29 UTC

```diff
+ No further issues have been experienced and all services are operating normally. The incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-06 15:41 UTC | Critical incident: US05 Dashboard Errors (this change) | outage |

All Braze changes: [timeline](https://rewindex.com/company/braze/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i7c46e8165d1e94 · Markdown: https://rewindex.com/change/i7c46e8165d1e94.md · JSON: https://rewindex.com/api/v1/changes/i7c46e8165d1e94 · Generated 2026-10-18T01:54:30.346Z