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Braze: Email latency due to Sendgrid issue

Affected components: EmailGlobal Messaging Channels - Email

Timeline of updates

1. identified2025-04-23 22:09 UTC

   Braze has identified an issue impacting email latency for customers utilising Sendgrid as an Email Service Provider (ESP). Sendgrid has updated their Statuspage, communicating the issue here: https://status.sendgrid.com/incidents/6fj45kvpw8n3. Braze is actively monitoring the impact of the issue and working with Sendgrid to resolve.

2. monitoring2025-04-23 22:44 UTC

   Our internal monitoring shows that latency has returned to normal levels as of ~6:30 pm ET. Emails previously delayed have been processed, and no customers have queued messages. No messages were lost. Twilio Sendgrid confirmed to Braze at 6:42 ET that this is what they are expecting. We will continue to monitor this to ensure the issue does not recur until we have more details from Twilio.

3. resolved2025-04-23 23:14 UTC

   Twilio SendGrid has confirmed that it understands the root cause. They have mitigated that and are confident that this issue will not recur. Their engineers are working toward a long-term fix. Please refer to SendGrid's Statuspage for additional details: https://status.sendgrid.com/incidents/6fj45kvpw8n3

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON