# Braze: Email latency due to Sendgrid issue

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-23 22:09 UTC · Resolved: 2025-04-23 23:14 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Email, Global Messaging Channels - Email
- [Vendor status page: https://stspg.io/srvk1171h88c](https://stspg.io/srvk1171h88c)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **identified** 2025-04-23 22:09 UTC: Braze has identified an issue impacting email latency for customers utilising Sendgrid as an Email Service Provider (ESP). Sendgrid has updated their Statuspage, communicating the issue here: https://status.sendgrid.com/incidents/6fj45kvpw8n3. Braze is actively monitoring the impact of the issue and working with Sendgrid to resolve.
- **monitoring** 2025-04-23 22:44 UTC: Our internal monitoring shows that latency has returned to normal levels as of ~6:30 pm ET.  Emails previously delayed have been processed, and no customers have queued messages. No messages were lost.  Twilio Sendgrid confirmed to Braze at 6:42 ET that this is what they are expecting. We will continue to monitor this to ensure the issue does not recur until we have more details from Twilio.
- **resolved** 2025-04-23 23:14 UTC: Twilio SendGrid has confirmed that it understands the root cause. They have mitigated that and are confident that this issue will not recur. Their engineers are working toward a long-term fix. Please refer to SendGrid's Statuspage for additional details: https://status.sendgrid.com/incidents/6fj45kvpw8n3


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Canonical: https://rewindex.com/company/braze/incidents/bzyz62ds3dg3 · Markdown: https://rewindex.com/company/braze/incidents/bzyz62ds3dg3.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/bzyz62ds3dg3 · Generated 2026-10-18T12:31:43.271Z