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Braze: US01 and US03 Dashboard and SDK Errors

Impact: majorStatus: resolvedStarted Resolved (1.0 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Braze reported a major incident affecting US01 and US03 Dashboard and SDK services, with Data Processing and SDK Data Collection listed as affected components. It started at 2025-11-19 00:34 UTC and was resolved at 2025-11-19 01:33 UTC, lasting 59 min. Engineers implemented a fix and confirmed services were operating normally.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Data ProcessingUS 03 Cluster - Data ProcessingSDK Data CollectionUS 01 Cluster - SDK Data CollectionDashboardUS 01 Cluster - DashboardSDK Data CollectionUS 03 Cluster - SDK Data Collection

Timeline of updates

  1. identified

    Starting at 19:12 ET Braze Engineers identified an issue impacting the US01 and US03 Dashboard and SDK. Engineers are currently investigating the issue.

  2. monitoring

    The Braze Engineering team have implemented a fix and are monitoring the results. Since 19:46 ET errors have dropped and services are operating normally.

  3. resolved

    US01 and US03 Dashboard and SDK services have remained stabled. The incident is now resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON