Changes / Braze / US01 and US03 Dashboard and SDK Errors

Braze: Major incident: US01 and US03 Dashboard and SDK Errors

Summary

Braze reported a major incident affecting US01 and US03 Dashboard and SDK services, with Data Processing and SDK Data Collection listed as affected components. It started at 2025-11-19 00:34 UTC and was resolved at 2025-11-19 01:33 UTC, lasting 59 min. Engineers implemented a fix and confirmed services were operating normally.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: US01 and US03 Dashboard and SDK Errors
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-19 00:34 UTC
AddedResolved time#5
Before: not present
After: 2025-11-19 01:33 UTC
AddedAffected components#6
Before: not present
After: Dashboard, Data Processing, SDK Data Collection, US 01 Cluster - Dashboard, US 01 Cluster - SDK Data Collection, US 03 Cluster - Data Processing, US 03 Cluster - SDK Data Collection
AddedUpdateidentified#7
Before: not present
After: Starting at 19:12 ET Braze Engineers identified an issue impacting the US01 and US03 Dashboard and SDK. Engineers are currently investigating the issue.
AddedUpdatemonitoring#8
Before: not present
After: The Braze Engineering team have implemented a fix and are monitoring the results. Since 19:46 ET errors have dropped and services are operating normally.
AddedUpdateresolved#9
Before: not present
After: US01 and US03 Dashboard and SDK services have remained stabled. The incident is now resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: US01 and US03 Dashboard and SDK Errors (this change)
Braze reported a major incident affecting US01 and US03 Dashboard and SDK services, with Data Processing and SDK Data Collection listed as affected components. It started at 2025-11-19 00:34 UTC and was resolved at 2025-11-19 01:33 UTC, lasting 59 min. Engineers implemented a fix and confirmed services were operating normally.
Major incident

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