# Braze: Major incident: US01 and US03 Dashboard and SDK Errors

**Summary:** Braze reported a major incident affecting US01 and US03 Dashboard and SDK services, with Data Processing and SDK Data Collection listed as affected components. It started at 2025-11-19 00:34 UTC and was resolved at 2025-11-19 01:33 UTC, lasting 59 min. Engineers implemented a fix and confirmed services were operating normally. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-19 00:34 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/l667vrhsln88](https://stspg.io/l667vrhsln88)
- [Company: Braze](https://rewindex.com/company/braze.md)
- Versions: before (none: first archived) → after incident\_version:236/4hft05t1403n@c29930f6e9ab
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ US01 and US03 Dashboard and SDK Errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-19 00:34 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-19 01:33 UTC
```

**6. Added: Affected components**

```diff
+ Dashboard, Data Processing, SDK Data Collection, US 01 Cluster - Dashboard, US 01 Cluster - SDK Data Collection, US 03 Cluster - Data Processing, US 03 Cluster - SDK Data Collection
```

**7. Added: Update** (identified) · 2025-11-19 00:34 UTC

```diff
+ Starting at 19:12 ET Braze Engineers identified an issue impacting the US01 and US03 Dashboard and SDK. Engineers are currently investigating the issue.
```

**8. Added: Update** (monitoring) · 2025-11-19 01:17 UTC

```diff
+ The Braze Engineering team have implemented a fix and are monitoring the results. Since 19:46 ET errors have dropped and services are operating normally.
```

**9. Added: Update** (resolved) · 2025-11-19 01:33 UTC

```diff
+ US01 and US03 Dashboard and SDK services have remained stabled. The incident is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-19 00:34 UTC | Major incident: US01 and US03 Dashboard and SDK Errors (this change) | outage |

All Braze changes: [timeline](https://rewindex.com/company/braze/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic266b9d0f07f89 · Markdown: https://rewindex.com/change/ic266b9d0f07f89.md · JSON: https://rewindex.com/api/v1/changes/ic266b9d0f07f89 · Generated 2026-10-18T01:53:55.510Z