# Braze: US01 and US03 Dashboard and SDK Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-19 00:34 UTC · Resolved: 2025-11-19 01:33 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: Data Processing, US 03 Cluster - Data Processing, SDK Data Collection, US 01 Cluster - SDK Data Collection, Dashboard, US 01 Cluster - Dashboard, SDK Data Collection, US 03 Cluster - SDK Data Collection
- [Vendor status page: https://stspg.io/l667vrhsln88](https://stspg.io/l667vrhsln88)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Summary

Braze reported a major incident affecting US01 and US03 Dashboard and SDK services, with Data Processing and SDK Data Collection listed as affected components. It started at 2025-11-19 00:34 UTC and was resolved at 2025-11-19 01:33 UTC, lasting 59 min. Engineers implemented a fix and confirmed services were operating normally. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-11-19 00:34 UTC: Starting at 19:12 ET Braze Engineers identified an issue impacting the US01 and US03 Dashboard and SDK. Engineers are currently investigating the issue.
- **monitoring** 2025-11-19 01:17 UTC: The Braze Engineering team have implemented a fix and are monitoring the results. Since 19:46 ET errors have dropped and services are operating normally.
- **resolved** 2025-11-19 01:33 UTC: US01 and US03 Dashboard and SDK services have remained stabled. The incident is now resolved.

## Rewindex changes for this incident

- 2025-11-19 00:34 UTC: [Major incident: US01 and US03 Dashboard and SDK Errors](https://rewindex.com/change/ic266b9d0f07f89.md)


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Canonical: https://rewindex.com/company/braze/incidents/4hft05t1403n · Markdown: https://rewindex.com/company/braze/incidents/4hft05t1403n.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/4hft05t1403n · Generated 2026-10-18T12:35:25.665Z