# Braze

- Domain: braze.com · Category: martech
- Status page: https://braze.statuspage.io (polled every 10 minutes; now operational)
- Incidents archived: 394 (111 major/critical, 127 maintenances), history since 2014-11-03
- Last 90 days: 6 incidents; open now: 0
- Silently edited or deleted incidents: 0

## Incidents by year

| Year | Incidents | Major/critical | Maintenance | Median duration |
| --- | --- | --- | --- | --- |
| 2014 | 10 | 1 | 0 | 44 min |
| 2015 | 35 | 9 | 0 | 43 min |
| 2016 | 27 | 2 | 8 | 1.1 h |
| 2017 | 32 | 8 | 5 | 1.3 h |
| 2018 | 34 | 6 | 4 | 1.5 h |
| 2019 | 41 | 10 | 8 | 1.1 h |
| 2020 | 29 | 8 | 28 | 1.9 h |
| 2021 | 30 | 12 | 18 | 1.2 h |
| 2022 | 27 | 12 | 12 | 1.1 h |
| 2023 | 39 | 14 | 21 | 1.8 h |
| 2024 | 37 | 12 | 6 | 2.8 h |
| 2025 | 27 | 11 | 0 | 55 min |
| 2026 | 26 | 6 | 17 | 2.0 h |

## Pricing

Contact sales; 0 plan(s) (Contact sales). Extracted from the pricing page captured 2026-10-17: [plans and prices](https://rewindex.com/company/braze/pricing.md)

## Recent notable changes

| When (UTC) | Change | Summary |
| --- | --- | --- |
| 2026-09-16 09:17 UTC | [Critical incident: Braze Support Services Outage](https://rewindex.com/change/ic5abe8b7e4fc86.md) | Braze reported a critical Support Services and Partner Portal outage from 2026-09-16 09:17 UTC to 2026-09-16 16:09 UTC, lasting 6 h 51 min. A Salesforce Service Cloud incident disrupted case submissions through the Braze Support Portal and Braze AI Operator and could delay responses; service was restored following remediation of the underlying issue. |
| 2026-04-20 16:18 UTC | [Major incident: Issue impacting EU01](https://rewindex.com/change/i5515737c887ce3.md) | Braze reported a major EU01 degradation affecting Dashboard, Data Processing, Outbound Messaging, REST APIs and SDK Data Collection, starting 2026-04-20 16:18 UTC and resolved at 2026-04-20 19:24 UTC (3 h 5 min). Message backlog and latency degraded data processing; Braze cleared the backlog and confirmed normal processing and stable services. |
| 2026-04-08 19:05 UTC | [Major incident: Delays in Support Case Creation via Email](https://rewindex.com/change/id87a885c87eabb.md) | Braze reported a major support-email degradation from 2026-04-08 19:05 UTC to 2026-04-08 21:49 UTC, lasting 2 h 43 min: new cases and replies were not processed. Braze attributed the issue to a Google Workspace incident and also reported Salesforce Email-to-Case issues. Processing resumed; support was clearing the backlog, with the Support Portal offered as an alternative. |
| 2026-03-17 20:49 UTC | [Major incident: US05 Dashboard latency](https://rewindex.com/change/ieea2cca9e62d84.md) | Braze reported a major US05 Dashboard outage affecting users’ ability to reach the dashboard, starting 2026-03-17 20:49 UTC and resolved at 2026-03-17 21:04 UTC (15 min). Engineers implemented a fix; messaging sending and other services were not impacted. |
| 2026-02-03 15:41 UTC | [Critical incident: US02 Dashboard and SDK increased errors](https://rewindex.com/change/ib343dee5d0e982.md) | Braze reported a critical incident affecting the US02 Dashboard and SDK Data Collection, with increased errors and possible Dashboard timeouts. The incident started at 2026-02-03 15:41 UTC and was resolved at 2026-02-03 16:02 UTC, lasting 21 min. Services were restored; the SDK automatically retries failed requests, and no action is required. |
| 2026-01-06 15:41 UTC | [Critical incident: US05 Dashboard Errors](https://rewindex.com/change/i7c46e8165d1e94.md) | Braze reported a critical incident causing errors accessing the US05 Cluster Dashboard, starting 2026-01-06 15:41 UTC and resolved at 2026-01-06 16:29 UTC (47 min). Messaging sending and other services were unaffected. Dashboard service was restored and monitored before resolution. |
| 2025-11-24 11:26 UTC | [Major incident: EU01 REST API and SDK Data Collection Errors](https://rewindex.com/change/i4e82b8608be20f.md) | Braze reported a major EU01 incident affecting REST APIs and SDK Data Collection from 2025-11-24 11:26 UTC to 2025-11-24 12:09 UTC, lasting 43 min. Elevated errors subsided by 11:51 UTC; customers must retry REST API requests that received errors. |
| 2025-11-19 00:34 UTC | [Major incident: US01 and US03 Dashboard and SDK Errors](https://rewindex.com/change/ic266b9d0f07f89.md) | Braze reported a major incident affecting US01 and US03 Dashboard and SDK services, with Data Processing and SDK Data Collection listed as affected components. It started at 2025-11-19 00:34 UTC and was resolved at 2025-11-19 01:33 UTC, lasting 59 min. Engineers implemented a fix and confirmed services were operating normally. |
| 2025-10-20 16:21 UTC | [Major incident: AWS US East 1 outage](https://rewindex.com/change/id855eaa8ca6e75.md) | Braze reported a major AWS US East 1 outage starting 2025-10-20 16:21 UTC, resolved 2025-10-20 23:41 UTC. AWS capacity shortages delayed Data Processing and Outbound messaging on US03 and US05; affected Twilio services disrupted SMS authentication and messaging. Engineers load-balanced work and cleared backlogs; Twilio recovered. |
| 2025-09-02 17:20 UTC | [Major incident: Issue impacting US01 and US05 clusters](https://rewindex.com/change/i46b5f9721fccae.md) | Braze reported a major degradation on US01 and US05, with increased latency and dashboard errors; other services were not impacted. The incident started at 2025-09-02 17:20 UTC and was resolved at 2025-09-02 17:45 UTC, lasting 25 min. |

Full timeline: [Braze changes](https://rewindex.com/company/braze/changes.md)
## Silent edits and deletions

_None._

## Page change history

| Page | URL | Versions | Last changed (UTC) | History |
| --- | --- | --- | --- | --- |
| Privacy policy | [https://braze.com/privacy](https://braze.com/privacy) | 1 | 2026-10-17 |  |
| Terms of service | [https://braze.com/terms](https://braze.com/terms) | 1 | 2026-10-17 |  |
| Pricing | [https://braze.com/pricing](https://braze.com/pricing) | 2 | 2026-10-17 |  |

_No page changes since the first snapshot._

## Latest 100 incidents

| Started (UTC) | Incident | Impact | Duration | Edited |
| --- | --- | --- | --- | --- |
| 2026-09-16 09:17 UTC | [Braze Support Services Outage](https://rewindex.com/company/braze/incidents/pg8vz543zy64.md) | critical | 6.9 h |  |
| 2026-09-02 11:30 UTC | [Dashboard Latency and Errors on US07](https://rewindex.com/company/braze/incidents/fk65n5lvy0js.md) | minor | 28 min |  |
| 2026-09-02 07:43 UTC | [Latency and Errors on US07](https://rewindex.com/company/braze/incidents/mj5q87q28pw3.md) | minor | 2.4 h |  |
| 2026-08-05 16:13 UTC | [Issue Impacting US 01 and US 03](https://rewindex.com/company/braze/incidents/py2lt7v0358t.md) | minor | 1.7 h |  |
| 2026-07-31 14:09 UTC | [EU02 Currents Data Latency](https://rewindex.com/company/braze/incidents/zvbd3ndgw82g.md) | minor | 5.3 h |  |
| 2026-07-24 19:54 UTC | [AWS Networking Disruption in US-WEST-2 (Resolved)](https://rewindex.com/company/braze/incidents/4nhzyh2gvbtt.md) | none | -55 min |  |
| 2026-07-13 18:43 UTC | [Braze AI Operator Errors](https://rewindex.com/company/braze/incidents/ppp90dtwc25s.md) | none | 2.8 h |  |
| 2026-06-12 14:58 UTC | [WhatsApp Degraded Performance](https://rewindex.com/company/braze/incidents/b23ylk1h3qgx.md) | minor | 3.3 h |  |
| 2026-05-22 17:45 UTC | [US01 and EU01 Processing Latency](https://rewindex.com/company/braze/incidents/c37y5p7kq87w.md) | minor | 56 min |  |
| 2026-05-08 04:35 UTC | [US05 Processing Latency](https://rewindex.com/company/braze/incidents/g3hb7gy7ngyw.md) | minor | 1.2 h |  |
| 2026-05-07 16:38 UTC | [Agent Console auto model errors](https://rewindex.com/company/braze/incidents/xd76x24wy2nm.md) | minor | 42 min |  |
| 2026-05-07 13:19 UTC | [SMS Delivery Delays to Multiple Countries in Europe](https://rewindex.com/company/braze/incidents/klqfbypwzdxy.md) | minor | 23 h |  |
| 2026-04-20 16:18 UTC | [Issue impacting EU01](https://rewindex.com/company/braze/incidents/9x52j85jcbng.md) | major | 3.1 h |  |
| 2026-04-17 22:19 UTC | [US01 SDK errors](https://rewindex.com/company/braze/incidents/vytkjcghwgys.md) | none | -139 min |  |
| 2026-04-08 19:05 UTC | [Delays in Support Case Creation via Email](https://rewindex.com/company/braze/incidents/r94vq8sh1jbm.md) | major | 2.7 h |  |
| 2026-04-06 22:36 UTC | [US01 SDK errors](https://rewindex.com/company/braze/incidents/k9zy9x60f6g5.md) | none | -96 min |  |
| 2026-03-24 17:45 UTC | [EU02 customer unsubscribe errors](https://rewindex.com/company/braze/incidents/l750zstxqlz2.md) | minor | 13 min |  |
| 2026-03-20 18:25 UTC | [US07 Dashboard latency and errors](https://rewindex.com/company/braze/incidents/d7d7d7jxnhs7.md) | minor | 1.1 h |  |
| 2026-03-17 20:49 UTC | [US05 Dashboard latency](https://rewindex.com/company/braze/incidents/2g71jlh6rzmz.md) | major | 15 min |  |
| 2026-02-24 19:34 UTC | [Outbound email latency for non-EU Bird (Sparkpost) customers](https://rewindex.com/company/braze/incidents/2t0vhpd1tjtq.md) | minor | 25 min |  |
| 2026-02-18 12:07 UTC | [EU01 & EU02 Dashboard Errors](https://rewindex.com/company/braze/incidents/y2wcd3t4856v.md) | minor | 7.3 h |  |
| 2026-02-03 15:41 UTC | [US02 Dashboard and SDK increased errors](https://rewindex.com/company/braze/incidents/8h9jjpn799vn.md) | critical | 21 min |  |
| 2026-01-24 18:27 UTC | [Gmail consumers experiencing banners indicating missing spam checks](https://rewindex.com/company/braze/incidents/qp3dq7pgqfmx.md) | none | 7.5 h |  |
| 2026-01-23 00:47 UTC | [Email delivery issues](https://rewindex.com/company/braze/incidents/5x31z2wykxz2.md) | minor | 2.9 h |  |
| 2026-01-13 22:19 UTC | [SMS outbound sending delays](https://rewindex.com/company/braze/incidents/gz1ltyvf558y.md) | none | -80 min |  |
| 2026-01-06 15:41 UTC | [US05 Dashboard Errors](https://rewindex.com/company/braze/incidents/19bm1v6gngbk.md) | critical | 48 min |  |
| 2025-11-24 11:26 UTC | [EU01 REST API and SDK Data Collection Errors](https://rewindex.com/company/braze/incidents/hhntcjbjmh21.md) | major | 43 min |  |
| 2025-11-19 00:34 UTC | [US01 and US03 Dashboard and SDK Errors](https://rewindex.com/company/braze/incidents/4hft05t1403n.md) | major | 1.0 h |  |
| 2025-11-18 22:24 UTC | [US02 Dashboard and SDK Errors](https://rewindex.com/company/braze/incidents/rws5trsng255.md) | none | 11 min |  |
| 2025-11-05 21:34 UTC | [US-10 Dashboard Outage - October 8, 2025](https://rewindex.com/company/braze/incidents/16x8458h312v.md) | none | -41014 min |  |
| 2025-11-04 21:47 UTC | [EU02 Dashboard errors](https://rewindex.com/company/braze/incidents/r5kw51f45hkz.md) | none | -48 min |  |
| 2025-10-22 23:19 UTC | [Increased latency in Outbound Messaging for all clusters](https://rewindex.com/company/braze/incidents/9q46v63b8j41.md) | minor | 28 min |  |
| 2025-10-20 16:21 UTC | [AWS US East 1 outage](https://rewindex.com/company/braze/incidents/r0kkkj9pvd81.md) | major | 7.3 h |  |
| 2025-09-09 19:07 UTC | [Increased error rates for REST and SDK services across US clusters](https://rewindex.com/company/braze/incidents/x07cjrytzn7x.md) | minor | 24 min |  |
| 2025-09-05 17:54 UTC | [Degraded performance for Dashboard and Time Series data in US05](https://rewindex.com/company/braze/incidents/zxqh3s4y0w9n.md) | minor | 7 min |  |
| 2025-09-02 17:20 UTC | [Issue impacting US01 and US05 clusters](https://rewindex.com/company/braze/incidents/zptvh1q7dpx5.md) | major | 26 min |  |
| 2025-08-28 19:06 UTC | [SMS Delivery Delays and Failures to and from Multiple Networks in US for a Subset of Short Codes](https://rewindex.com/company/braze/incidents/ff0h4mbx8wtr.md) | minor | 3.9 h |  |
| 2025-08-21 19:15 UTC | [Issue impacting US clusters](https://rewindex.com/company/braze/incidents/9tcq7g6zqlwp.md) | minor | 49 min |  |
| 2025-08-19 14:40 UTC | [Issue impacting US06 AND EU02 services](https://rewindex.com/company/braze/incidents/mnwfhkx03hw1.md) | major | 1.0 h |  |
| 2025-07-30 14:49 UTC | [Degraded performance in Outbound Messaging and Data Processing on EU01](https://rewindex.com/company/braze/incidents/b8rknpsd75z3.md) | minor | 31 min |  |
| 2025-07-17 20:22 UTC | [Link-shortening issue impacting all regions](https://rewindex.com/company/braze/incidents/lgwk7223nq84.md) | major | 50 min |  |
| 2025-07-11 07:43 UTC | [Data Processing and Messaging Sending latency impacting US01](https://rewindex.com/company/braze/incidents/xkdmtp1mfnb3.md) | minor | 36 min |  |
| 2025-06-12 19:01 UTC | [Widespread Internet Issue](https://rewindex.com/company/braze/incidents/hskhg93c87yt.md) | major | 2.5 h |  |
| 2025-05-21 18:11 UTC | [Increased errors impacting US01](https://rewindex.com/company/braze/incidents/mhxttw26ldcj.md) | minor | -162 min |  |
| 2025-04-23 22:09 UTC | [Email latency due to Sendgrid issue](https://rewindex.com/company/braze/incidents/bzyz62ds3dg3.md) | minor | 1.1 h |  |
| 2025-04-15 22:45 UTC | [Issue impacting Canvases with Exit Criteria](https://rewindex.com/company/braze/incidents/mfyxg7m3qf8h.md) | none | 18 h |  |
| 2025-04-03 17:12 UTC | [Issue impacting US01 Services](https://rewindex.com/company/braze/incidents/y23rynwl8j9m.md) | minor | 1.0 h |  |
| 2025-03-19 18:53 UTC | [Third-party Snowflake issue impacting CDI, Currents and Dashboard](https://rewindex.com/company/braze/incidents/60ls7gfz5521.md) | minor | 2.9 h |  |
| 2025-03-10 15:47 UTC | [Currents and CDI latency impacting EU-01 and EU-02](https://rewindex.com/company/braze/incidents/3h7bgml72yd0.md) | major | 6.6 h |  |
| 2025-03-10 15:10 UTC | [Issues accessing Drag & Drop editor](https://rewindex.com/company/braze/incidents/tck1bkzpnlq6.md) | minor | 2.4 h |  |
| 2025-01-31 01:13 UTC | [Email Event processing latency](https://rewindex.com/company/braze/incidents/yzch3vk9dycp.md) | major | 1.8 h |  |
| 2025-01-28 13:31 UTC | [Braze Support Incident](https://rewindex.com/company/braze/incidents/czxy8kvblxwt.md) | critical | 37 min |  |
| 2025-01-28 13:26 UTC | [EU-02 SDK Outage](https://rewindex.com/company/braze/incidents/s6jqdv39qm5f.md) | critical | 36 min |  |
| 2024-12-13 19:26 UTC | [SparkPost Incident Affecting EU Region](https://rewindex.com/company/braze/incidents/hvjw3hg9r5bl.md) | minor | 3.5 h |  |
| 2024-12-11 18:38 UTC | [Issues with Meta services](https://rewindex.com/company/braze/incidents/ty95vz063r5s.md) | critical | 6.6 h |  |
| 2024-11-29 09:50 UTC | [SparkPost email delivery latency in EU region](https://rewindex.com/company/braze/incidents/g72wlp9g5bh5.md) | minor | 3.5 h |  |
| 2024-11-22 18:16 UTC | [Email links for SparkPost customers serving 502s due to SparkPost incident](https://rewindex.com/company/braze/incidents/0v0swy36xs27.md) | minor | 3.5 h |  |
| 2024-11-21 19:48 UTC | [Email links for SparkPost customers serving 502s due to SparkPost incident](https://rewindex.com/company/braze/incidents/dt010b9vtgdt.md) | minor | 12 h |  |
| 2024-11-20 22:38 UTC | [Email links for SparkPost customers serving 502s due to SparkPost incident](https://rewindex.com/company/braze/incidents/9r7dz71dwbr8.md) | minor | 4.7 h |  |
| 2024-11-05 17:00 UTC | [Email links for SparkPost customers serving 502s due to SparkPost incident](https://rewindex.com/company/braze/incidents/wsnd7c6lj0qn.md) | major | 3.3 h |  |
| 2024-10-16 18:10 UTC | [Google Firebase incident causing Android Push Notification errors](https://rewindex.com/company/braze/incidents/xbb1rzn4v97r.md) | none | 3 d |  |
| 2024-10-15 15:03 UTC | [Sparkpost issue Impacting Email Message Sending](https://rewindex.com/company/braze/incidents/4x7vk9qdzhc2.md) | major | 3.2 h |  |
| 2024-10-14 18:16 UTC | [Issues with Meta services](https://rewindex.com/company/braze/incidents/zcgj6ymftv92.md) | minor | 11 min |  |
| 2024-09-30 14:04 UTC | [Network issues in US clusters](https://rewindex.com/company/braze/incidents/6zwh4w1hjqkw.md) | major | 7.3 h |  |
| 2024-09-01 23:54 UTC | [Latency and API Errors in US 01](https://rewindex.com/company/braze/incidents/zq8vdl4th7l7.md) | minor | 21 min |  |
| 2024-08-27 19:32 UTC | [Issue impacting EU-01 SDK](https://rewindex.com/company/braze/incidents/3rylskxm3hn7.md) | major | 1.1 h |  |
| 2024-08-20 14:00 UTC | [Elevated Dashboard Login Errors EU01](https://rewindex.com/company/braze/incidents/3nghn6g06p7z.md) | none | 0 min |  |
| 2024-07-31 02:18 UTC | [Braze Learning Unavailable](https://rewindex.com/company/braze/incidents/tw8kg1v05501.md) | critical | 1.7 h |  |
| 2024-07-12 14:42 UTC | [Messaging and Data Processing latency](https://rewindex.com/company/braze/incidents/51gkypmlvpr2.md) | minor | 1.9 h |  |
| 2024-06-19 13:53 UTC | [Issues creating cases via the Braze Support Portal](https://rewindex.com/company/braze/incidents/zfyp7vyk1rgf.md) | major | 5.2 h |  |
| 2024-06-03 20:29 UTC | [EU01 and EU02 Elavated Errors and Latency](https://rewindex.com/company/braze/incidents/yh58pjjt59by.md) | minor | 39 min |  |
| 2024-05-22 17:31 UTC | [Elevated REST API error rates in US06](https://rewindex.com/company/braze/incidents/l3xf93jsqnfy.md) | minor | 1.3 h |  |
| 2024-04-29 09:41 UTC | [Issue impacting US clusters](https://rewindex.com/company/braze/incidents/fg2njzb5k44l.md) | critical | 18 h |  |
| 2024-04-26 09:47 UTC | [Elevated errors on EU01 Dashboard and SDK data collection](https://rewindex.com/company/braze/incidents/8qdxdtwphyyb.md) | critical | 1.1 h |  |
| 2024-04-25 21:26 UTC | [REST and Dashboard Increased Errors in EU02](https://rewindex.com/company/braze/incidents/f3fc963mm186.md) | major | 26 min |  |
| 2024-04-24 18:45 UTC | [Latency affecting Currents](https://rewindex.com/company/braze/incidents/pgdbb5wkxmrf.md) | minor | 2.7 h |  |
| 2024-04-23 15:46 UTC | [Issue impacting Braze Dashboard for users in South Asia](https://rewindex.com/company/braze/incidents/8bwt0thv9byg.md) | major | 7.4 h |  |
| 2024-04-03 19:45 UTC | [Meta incident impacting WhatsApp Message Sending](https://rewindex.com/company/braze/incidents/qrt60jxvrgb9.md) | minor | 1.7 h |  |
| 2024-03-26 20:46 UTC | [Messaging Latency Impacting US Clusters](https://rewindex.com/company/braze/incidents/wgfchpm0yvh2.md) | minor | 2.8 h |  |
| 2024-03-21 16:01 UTC | [Elevated Messaging Latency Impacting US Clusters](https://rewindex.com/company/braze/incidents/k5nf3c6lc31z.md) | minor | 1.9 h |  |
| 2024-03-19 17:01 UTC | [Transactional messaging errors and latency impacting US Clusters](https://rewindex.com/company/braze/incidents/c4mj0nnxv2h1.md) | minor | 32 min |  |
| 2024-03-05 17:02 UTC | [Meta Incident Impacting WhatsApp & Facebook Audience Sync](https://rewindex.com/company/braze/incidents/lhlr18kcvwsx.md) | minor | 3.4 h |  |
| 2024-02-23 17:26 UTC | [Issue impacting SparkPost email open and click metrics across US clusters](https://rewindex.com/company/braze/incidents/ml3hy4lf5z35.md) | minor | 26 h |  |
| 2024-02-21 16:10 UTC | [US-03 Messaging and Data Processing Latency](https://rewindex.com/company/braze/incidents/vj0ph1rhkcc7.md) | minor | 59 min |  |
| 2024-02-19 14:06 UTC | [Latency and Errors impacting US03](https://rewindex.com/company/braze/incidents/f81p9hh61zx3.md) | major | 44 min |  |
| 2024-02-07 18:42 UTC | [Latency Affecting iOS Push](https://rewindex.com/company/braze/incidents/fd473dmzq32j.md) | minor | 1.1 h |  |
| 2024-01-30 21:29 UTC | [Latency Affecting US01, US03 and US05 Clusters](https://rewindex.com/company/braze/incidents/vnrzhcnk9yh3.md) | minor | 1.8 h |  |
| 2024-01-24 19:14 UTC | [Latency Affecting Android Push](https://rewindex.com/company/braze/incidents/qm8t6cfnkkvf.md) | minor | 15 min |  |
| 2024-01-19 16:16 UTC | [Data Processing and Message Sending latency across multiple clusters](https://rewindex.com/company/braze/incidents/73vvmpcyhl3k.md) | minor | 4.0 h |  |
| 2024-01-14 01:14 UTC | [Database issue impacting a subset of customers across clusters](https://rewindex.com/company/braze/incidents/m8zxqnjctqf4.md) | minor | 3.8 h |  |
| 2023-12-19 17:30 UTC | [Android Push Notification Latency](https://rewindex.com/company/braze/incidents/fjvd14h6sqht.md) | none | 0 min |  |
| 2023-12-15 17:36 UTC | [Increased REST Errors](https://rewindex.com/company/braze/incidents/6x3qjmsyj23f.md) | major | 48 min |  |
| 2023-12-03 08:57 UTC | [Delayed Support Services](https://rewindex.com/company/braze/incidents/zxjlpw7ydf73.md) | critical | 2.3 h |  |
| 2023-12-02 01:01 UTC | [US 05 Message Sending & Data Processing Latency for Some Customers](https://rewindex.com/company/braze/incidents/08kc6n5np8yp.md) | minor | 1.4 h |  |
| 2023-11-29 19:21 UTC | [US05 Message Sending Latency](https://rewindex.com/company/braze/incidents/mbprldpfs2c6.md) | minor | 18 min |  |
| 2023-11-28 01:30 UTC | [US05 SDK and Messaging Latency](https://rewindex.com/company/braze/incidents/7g3hhw39wzlc.md) | minor | 3.3 h |  |
| 2023-11-17 19:30 UTC | [Increased US01 SDK API errors](https://rewindex.com/company/braze/incidents/dz2t0dtdpfp5.md) | none | 0 min |  |
| 2023-11-14 01:26 UTC | [Increased latency in Data Processing (US05 US06)](https://rewindex.com/company/braze/incidents/jz521ltnfyd7.md) | minor | 1.6 h |  |
| 2023-11-03 17:49 UTC | [Data Processing and Outbound Messaging Latency for US01](https://rewindex.com/company/braze/incidents/wcpkgd43b7sx.md) | minor | 1.4 h |  |
| 2023-10-30 20:37 UTC | [Increased SDK and REST API errors on US02](https://rewindex.com/company/braze/incidents/zgv1h9v359px.md) | major | 0 min |  |


## Charts

### Chart data: Braze status incidents per year
Grey: all non-maintenance incidents. Orange: major or critical. Years before Oct 2026 come from the vendor’s own status history.

| Year | Incidents | Major/critical |
| --- | --- | --- |
| 2014 | 10 | 1 |
| 2015 | 35 | 9 |
| 2016 | 27 | 2 |
| 2017 | 32 | 8 |
| 2018 | 34 | 6 |
| 2019 | 41 | 10 |
| 2020 | 29 | 8 |
| 2021 | 30 | 12 |
| 2022 | 27 | 12 |
| 2023 | 39 | 14 |
| 2024 | 37 | 12 |
| 2025 | 27 | 11 |
| 2026 | 26 | 6 |

### Chart data: Incidents per month, last 36 months
By impact as reported by the vendor. Maintenance excluded.

| Month | Impact | Incidents |
| --- | --- | --- |
| 2023-10 | major | 1 |
| 2023-10 | minor | 3 |
| 2023-11 | minor | 4 |
| 2023-11 | none | 1 |
| 2023-12 | critical | 1 |
| 2023-12 | major | 1 |
| 2023-12 | minor | 1 |
| 2023-12 | none | 1 |
| 2024-01 | minor | 4 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 3 |
| 2024-03 | minor | 4 |
| 2024-04 | critical | 2 |
| 2024-04 | major | 2 |
| 2024-04 | minor | 2 |
| 2024-05 | minor | 1 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 1 |
| 2024-07 | critical | 1 |
| 2024-07 | minor | 1 |
| 2024-08 | major | 1 |
| 2024-08 | none | 1 |
| 2024-09 | major | 1 |
| 2024-09 | minor | 1 |
| 2024-10 | major | 1 |
| 2024-10 | minor | 1 |
| 2024-10 | none | 1 |
| 2024-11 | major | 1 |
| 2024-11 | minor | 4 |
| 2024-12 | critical | 1 |
| 2024-12 | minor | 1 |
| 2025-01 | critical | 2 |
| 2025-01 | major | 1 |
| 2025-03 | major | 1 |
| 2025-03 | minor | 2 |
| 2025-04 | minor | 2 |
| 2025-04 | none | 1 |
| 2025-05 | minor | 1 |
| 2025-06 | major | 1 |
| 2025-07 | major | 1 |
| 2025-07 | minor | 2 |
| 2025-08 | major | 1 |
| 2025-08 | minor | 2 |
| 2025-09 | major | 1 |
| 2025-09 | minor | 2 |
| 2025-10 | major | 1 |
| 2025-10 | minor | 1 |
| 2025-11 | major | 2 |
| 2025-11 | none | 3 |
| 2026-01 | critical | 1 |
| 2026-01 | minor | 1 |
| 2026-01 | none | 2 |
| 2026-02 | critical | 1 |
| 2026-02 | minor | 2 |
| 2026-03 | major | 1 |
| 2026-03 | minor | 2 |
| 2026-04 | major | 2 |
| 2026-04 | none | 2 |
| 2026-05 | minor | 4 |
| 2026-06 | minor | 1 |
| 2026-07 | minor | 1 |
| 2026-07 | none | 2 |
| 2026-08 | minor | 1 |
| 2026-09 | critical | 1 |
| 2026-09 | minor | 2 |

### Chart data: Page snapshot history
One dot per archived version. Grey = first archived (baseline), orange = text changed.

| Date | Page | Change |
| --- | --- | --- |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Pricing | baseline |
| 2026-10-17 | Terms of service | baseline |
| 2026-10-17 | Privacy policy | baseline |

---
Canonical: https://rewindex.com/company/braze · Markdown: https://rewindex.com/company/braze.md · JSON: https://rewindex.com/api/v1/companies/braze · Generated 2026-10-19T02:02:49.389Z