Companies / Braze / incidents

Braze: Issue impacting US01 Services

Affected components: CurrentsUS 01 Cluster - CurrentsData ProcessingUS 01 Cluster - Data ProcessingCloud Data-Ingestion (CDI)US 01 Cluster - Cloud Data-Ingestion (CDI)REST APIsUS 01 Cluster - REST APIsSDK Data CollectionUS 01 Cluster - SDK Data CollectionOutbound MessagingUS 01 Cluster - Outbound MessagingDashboardUS 01 Cluster - Dashboard

Timeline of updates

1. identified2025-04-03 17:12 UTC

   Braze Engineers are currently investigating an issue impacting US01 services.

2. monitoring2025-04-03 17:26 UTC

   Braze Engineers are investigating an issue impacting Data Processing of the US01 cluster starting at 12:45 ET. Customers may have experienced errors and latency impacting the Dashboard, SDK Data Collection, REST APIs, Outbound Messaging, and Currents. At this time services have stabilized and engineers continue working to ensure system stability.

3. monitoring2025-04-03 17:52 UTC

   All Braze services are stable. Engineering is focused on processing the backlog of Outbound Messages. Following further triage of the issue, we can confirm during the incident windows, the following services were NOT impacted: - Dashboard - REST API's - Currents - CDI We can confirm during the incident window the following Braze services experienced: - SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers - Outbound Messaging latency

4. resolved2025-04-03 18:12 UTC

   We apologize for mischaracterizing the impact of the outage in the original updates. We confirm that the incident is now resolved and that the impact was minor. During the incident window (12:45 to 14:00 ET) customers may have experienced the following: SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers Outbound Messaging latency

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON