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Braze: Degraded performance for Dashboard and Time Series data in US05

MinorStatus: resolvedStarted Resolved (7 min)2 updatesstspg.io (opens in new tab)

Affected components: DashboardUS 05 Cluster - Dashboard

Timeline of updates

  1. monitoring

    Braze Engineers are investigating an issue where customers might have experienced issues within the Dashboard and time series data not updating properly. Message sending and data processing were not impacted.

    A fix has been implemented and we are monitoring the results.

    Some customers may have experienced intermittent errors accessing the dashboard between approximately 12:15PM to 1:15PM EST.

    In addition, some time series graphs may have experienced latency updating between approximately 1:00PM to 1:24PM.

  2. resolved

    Braze Engineers have confirmed US05 cluster services continue to operate within normal operational bounds. Engineers will continue to monitor service health. This incident has been resolved.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2025-09-05 17:54 UTC, resolved after 7 min, 2 update(s).

Title
Degraded performance for Dashboard and Time Series data in US05
Vendor
Braze
Date
URL
https://rewindex.com/company/braze/incidents/zxqh3s4y0w9n

Braze profileRecent Braze incidentsAll outages on September 5, 2025Braze in September 2025MarkdownJSON