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Braze: WhatsApp Degraded Performance

Affected components: Global Messaging Channels - WhatsAppWhatsApp

Timeline of updates

1. identified2026-06-12 14:58 UTC

   Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.

2. monitoring2026-06-12 16:52 UTC

   Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.

3. resolved2026-06-12 18:13 UTC

   Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON