Braze: Issue impacting US01 and US05 clusters
Braze reported a major degradation on US01 and US05, with increased latency and dashboard errors; other services were not impacted. The incident started at 2025-09-02 17:20 UTC and was resolved at 2025-09-02 17:45 UTC, lasting 25 min.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: CurrentsUS 05 Cluster - CurrentsCurrentsUS 01 Cluster - CurrentsData ProcessingUS 01 Cluster - Data ProcessingCloud Data-Ingestion (CDI)US 01 Cluster - Cloud Data-Ingestion (CDI)REST APIsUS 05 Cluster - Rest APIsDashboardUS 05 Cluster - DashboardREST APIsUS 01 Cluster - REST APIsSDK Data CollectionUS 01 Cluster - SDK Data CollectionSDK Data CollectionUS 05 Cluster - SDK Data CollectionOutbound MessagingUS 01 Cluster - Outbound MessagingDashboardUS 01 Cluster - DashboardCloud Data-Ingestion (CDI)US 05 Cluster - Cloud Data-Ingestion (CDI)Data ProcessingUS 05 Cluster - Data ProcessingOutbound MessagingUS 05 Cluster - Outbound Messaging
Timeline of updates
- identified
We're investigating an issue impacting services on the US01 and US05 clusters. A further update will be provided shortly.
- monitoring
Between 13:08 ET to 13:21 users may have experienced an increase in latency and dashboard errors. We can confirm other services were not impacted by the issue.
- resolved
We can confirm this incident is resolved and no further issues have been experienced since 13:21 ET.
Rewindex changes for this incident
- Major incident: Issue impacting US01 and US05 clusters 2025-09-02 17:20 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON