Changes / Braze / Issue impacting US01 and US05 clusters
Braze: Major incident: Issue impacting US01 and US05 clusters
Summary
Braze reported a major degradation on US01 and US05, with increased latency and dashboard errors; other services were not impacted. The incident started at 2025-09-02 17:20 UTC and was resolved at 2025-09-02 17:45 UTC, lasting 25 min.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 59%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Issue impacting US01 and US05 clusters
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-09-02 17:20 UTC
Before: not present
After: 2025-09-02 17:45 UTC
Before: not present
After: Cloud Data-Ingestion (CDI), Currents, Dashboard, Data Processing, Outbound Messaging, REST APIs, SDK Data Collection, US 01 Cluster - Cloud Data-Ingestion (CDI), US 01 Cluster - Currents, US 01 Cluster - Dashboard, US 01 Cluster - Data Processing, US 01 Cluster - Outbound Messaging, US 01 Cluster - REST APIs, US 01 Cluster - SDK Data Collection, US 05 Cluster - Cloud Data-Ingestion (CDI), US 05 Cluster - Currents, US 05 Cluster - Dashboard, US 05 Cluster - Data Processing, US 05 Cluster - Outbound Messaging, US 05 Cluster - Rest APIs, US 05 Cluster - SDK Data Collection
Before: not present
After: We're investigating an issue impacting services on the US01 and US05 clusters. A further update will be provided shortly.
Before: not present
After: Between 13:08 ET to 13:21 users may have experienced an increase in latency and dashboard errors. We can confirm other services were not impacted by the issue.
Before: not present
After: We can confirm this incident is resolved and no further issues have been experienced since 13:21 ET.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Issue impacting US01 and US05 clusters (this change) Braze reported a major degradation on US01 and US05, with increased latency and dashboard errors; other services were not impacted. The incident started at 2025-09-02 17:20 UTC and was resolved at 2025-09-02 17:45 UTC, lasting 25 min. | Major incident |