# Braze: Issue impacting US01 and US05 clusters

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-02 17:20 UTC · Resolved: 2025-09-02 17:45 UTC · Duration: 26 min
- Updates: 3 · Affected components: Currents, US 05 Cluster - Currents, Currents, US 01 Cluster - Currents, Data Processing, US 01 Cluster - Data Processing, Cloud Data-Ingestion (CDI), US 01 Cluster - Cloud Data-Ingestion (CDI), REST APIs, US 05 Cluster - Rest APIs, Dashboard, US 05 Cluster - Dashboard, REST APIs, US 01 Cluster - REST APIs, SDK Data Collection, US 01 Cluster - SDK Data Collection, SDK Data Collection, US 05 Cluster - SDK Data Collection, Outbound Messaging, US 01 Cluster - Outbound Messaging, Dashboard, US 01 Cluster - Dashboard, Cloud Data-Ingestion (CDI), US 05 Cluster - Cloud Data-Ingestion (CDI), Data Processing, US 05 Cluster - Data Processing, Outbound Messaging, US 05 Cluster - Outbound Messaging
- [Vendor status page: https://stspg.io/942ql55f50s4](https://stspg.io/942ql55f50s4)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Summary

Braze reported a major degradation on US01 and US05, with increased latency and dashboard errors; other services were not impacted. The incident started at 2025-09-02 17:20 UTC and was resolved at 2025-09-02 17:45 UTC, lasting 25 min. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-09-02 17:20 UTC: We're investigating an issue impacting services on the US01 and US05 clusters. A further update will be provided shortly.
- **monitoring** 2025-09-02 17:30 UTC: Between 13:08 ET to 13:21 users may have experienced an increase in latency and dashboard errors. We can confirm other services were not impacted by the issue.
- **resolved** 2025-09-02 17:45 UTC: We can confirm this incident is resolved and no further issues have been experienced since 13:21 ET.

## Rewindex changes for this incident

- 2025-09-02 17:20 UTC: [Major incident: Issue impacting US01 and US05 clusters](https://rewindex.com/change/i46b5f9721fccae.md)


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Canonical: https://rewindex.com/company/braze/incidents/zptvh1q7dpx5 · Markdown: https://rewindex.com/company/braze/incidents/zptvh1q7dpx5.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/zptvh1q7dpx5 · Generated 2026-10-18T09:58:25.490Z