Companies / Braze / incidents

Braze: Issues accessing Drag & Drop editor

Affected components: DashboardUS 06 Cluster - DashboardDashboardUS 02 Cluster - DashboardDashboardUS 08 Cluster - DashboardDashboardEU 01 Cluster - DashboardDashboardUS 04 Cluster - DashboardDashboardUS 05 Cluster - DashboardDashboardEU 02 Cluster - DashboardDashboardUS 07 Cluster - DashboardDashboardUS 01 Cluster - DashboardDashboardUS 03 Cluster - DashboardAU 01 Cluster - DashboardDashboard

Timeline of updates

1. identified2025-03-10 15:10 UTC

   Users may experience errors when accessing the Drag & Drop editor from the Braze dashboard. This is due to an issue impacting our partner Beefree. We are working with Beefree to restore normal service as quickly as possible. Please refer to the Beefree status page for information: https://beefree.statuspage.io/

2. monitoring2025-03-10 16:37 UTC

   Beefree identified the root cause of the issue and implemented a solution to address the intermittent issues affecting the Drag & Drop editor. Currently, the Drag & Drop editor is working as expected. Please refer to the Beefree status page for more information: https://beefree.statuspage.io/

3. resolved2025-03-10 17:31 UTC

   We have confirmed with our partner Beefree, that the Drag & Drop editors are functioning as expected. This issue is now resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Braze profile · Recent Braze incidents · Markdown · JSON