Braze: EU02 customer unsubscribe errors
Affected components: EmailGlobal Messaging Channels - Email
Timeline of updates
- investigating
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
- monitoring
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
- resolved
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
26574b020843de1e…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Braze, started 2026-03-24 17:45 UTC, resolved after 13 min, 3 update(s).
- Title
- EU02 customer unsubscribe errors
- Vendor
- Braze
- Date
- URL
- https://rewindex.com/company/braze/incidents/l750zstxqlz2
Braze profileRecent Braze incidentsAll outages on March 24, 2026Braze in March 2026MarkdownJSON