# Braze: EU02 customer unsubscribe errors

> Braze status incident “EU02 customer unsubscribe errors” on 2026-03-24: impact minor (vendor’s label), 13 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/l750zstxqlz2
Last updated: 2026-03-24T17:58:56Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-03-24 17:45 UTC · Resolved: 2026-03-24 17:58 UTC · Duration: 13 min
- Updates: 3 · Affected components: Email, Global Messaging Channels - Email
- [Vendor status page: https://stspg.io/f3284wvrr93h](https://stspg.io/f3284wvrr93h)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **investigating** 2026-03-24 17:45 UTC: Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
- **monitoring** 2026-03-24 17:50 UTC: As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
- **resolved** 2026-03-24 17:58 UTC: No further issues have been experienced, and all services are operating normally. The incident is now resolved.

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2026-03-24 17:45 UTC, resolved after 13 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/l750zstxqlz2
- Citation: Braze, “EU02 customer unsubscribe errors” (2026-03-24 17:45 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/l750zstxqlz2 (CC BY 4.0).
- Markdown link: `[Braze: EU02 customer unsubscribe errors (2026-03-24)](https://rewindex.com/company/braze/incidents/l750zstxqlz2)`


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Canonical: https://rewindex.com/company/braze/incidents/l750zstxqlz2 · Markdown: https://rewindex.com/company/braze/incidents/l750zstxqlz2.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/l750zstxqlz2 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:18:11.006Z