Braze: Increased errors impacting US01
Timeline of updates
- resolved
We experienced a service degradation on the US-01 cluster between 11:46 ET and 11:58 ET. During this 12-minute period, SDK API and Dashboard services hosted on the US-01 cluster were impacted by increased errors. SDK API errors were successfully retried.
Our engineering team responded immediately when the issue was detected and restored full service functionality at 11:58 ET. All systems are now operating normally.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-17 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
39f15d5ded45e4fb…
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Braze, started 2025-05-21 18:11 UTC, resolved after -162 min, 1 update(s).
- Title
- Increased errors impacting US01
- Vendor
- Braze
- Date
- URL
- https://rewindex.com/company/braze/incidents/mhxttw26ldcj
Braze profileRecent Braze incidentsAll outages on May 21, 2025Braze in May 2025MarkdownJSON