# Braze: Increased errors impacting US01

> Braze status incident “Increased errors impacting US01” on 2025-05-21: impact minor (vendor’s label), -162 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/braze/incidents/mhxttw26ldcj
Last updated: 2025-05-21T18:11:58Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-21 18:11 UTC · Resolved: 2025-05-21 15:30 UTC · Duration: -162 min
- Updates: 1
- [Vendor status page: https://stspg.io/3qrfp8q6y6dk](https://stspg.io/3qrfp8q6y6dk)
- [Company: Braze](https://rewindex.com/company/braze.md)

## Timeline of updates

- **resolved** 2025-05-21 15:30 UTC: We experienced a service degradation on the US-01 cluster between 11:46 ET and 11:58 ET. During this 12-minute period, SDK API and Dashboard services hosted on the US-01 cluster were impacted by increased errors. SDK API errors were successfully retried. Our engineering team responded immediately when the issue was detected and restored full service functionality at 11:58 ET. All systems are now operating normally.

## Cite this

Status incident (vendor impact label: minor) posted by Braze, started 2025-05-21 18:11 UTC, resolved after -162 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/braze/incidents/mhxttw26ldcj
- Citation: Braze, “Increased errors impacting US01” (2025-05-21 18:11 UTC). Archived by Rewindex: https://rewindex.com/company/braze/incidents/mhxttw26ldcj (CC BY 4.0).
- Markdown link: `[Braze: Increased errors impacting US01 (2025-05-21)](https://rewindex.com/company/braze/incidents/mhxttw26ldcj)`


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Canonical: https://rewindex.com/company/braze/incidents/mhxttw26ldcj · Markdown: https://rewindex.com/company/braze/incidents/mhxttw26ldcj.md · JSON: https://rewindex.com/api/v1/companies/braze/incidents/mhxttw26ldcj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T20:45:59.074Z