Outages by dayMay 21, 2025

Outages on May 21, 2025

UTC day 2025-05-21 (May 21, 2025, 00:00 to May 21, 2025, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

44incidents started

17labelled major or critical

29vendors with a new incident

14still open from earlier days

By vendor label: Critical 2 · Major 15 · Minor 17 · No impact listed 8 · unknown 2 · 35 maintenance

Incidents started this day 44

Vendor	Incident	Impact	Started	Resolved	Status
Box	[Outage] Box Services Unavailable	Critical	21:28	23:10 (1.7 h)	resolved
Ashby	Log In Unavailable	Critical	23:24	May 22, 2025, 00:15 (51 min)	resolved
Claude	Elevated errors across many models	Major	10:23	11:10 (47 min)	resolved
Anthropic	Elevated errors across many models	Major	10:23	11:10 (47 min)	resolved
Scaleway	[GAPI] - fr-par - gemma3 and whisperX model unavailable	Major	14:37	14:57 (20 min)	resolved
Dialpad	Some customers might be experiencing issues with calling and messaging	Major	14:42	15:30 (48 min)	resolved
1Password	1Password services experiencing latency	Major	16:23	17:27 (1.1 h)	resolved
Claude	Elevated errors on requests to some models	Major	17:04	18:21 (1.3 h)	resolved
Anthropic	Elevated errors on requests to some models	Major	17:04	18:21 (1.3 h)	resolved
Claude	MCP tool calling issues for Advanced Research queries in Claude.ai	Major	18:29	20:38 (2.1 h)	resolved
Anthropic	MCP tool calling issues for Advanced Research queries in Claude.ai	Major	18:29	20:38 (2.1 h)	resolved
Runway	Elevated error rates	Major	19:51	22:45 (2.9 h)	resolved
Claude	Elevated errors on requests to some models	Major	20:19	20:40 (21 min)	resolved
Anthropic	Elevated errors on requests to some models	Major	20:19	20:40 (21 min)	resolved
Convex	Partial Unavailability of some Convex Deployments	Major	23:04	23:25 (21 min)	resolved
Claude	Elevated errors on requests to some models	Major	23:30	23:39 (9 min)	resolved
Anthropic	Elevated errors on requests to some models	Major	23:30	23:39 (9 min)	resolved
BigCommerce	UPS Integration issue - update	Minor	04:00	04:00 (0 min)	resolved
Jina AI	High Model Latency	Minor	05:01	05:06 (5 min)	resolved
Twilio	SMS Delivery Delays to Appalachian Wireless in United States of America	Minor	06:36	11:15 (4.7 h)	resolved
Wise	EUR payments delayed	Minor	07:58	10:47 (2.8 h)	resolved
Monday.com	Investigating issues with platform slowness	Minor	08:33	08:44 (11 min)	resolved
Prisma	Accelerate is unable to provision new query engines in EU Central (1)	Minor	09:29	09:47 (18 min)	resolved
Wasabi	System Errors in AP-NORTHEAST-1	Minor	09:47	13:07 (3.3 h)	postmortem
Optimizely	Digital Experience Platform (DXP) - Issue with deployments	Minor	10:40	14:55 (4.3 h)	resolved
LiveKit	Egress service failures	Minor	11:30	11:30 (0 min)	resolved
Lattice	Some Pulse surveys are experiencing errors	Minor	15:38	16:35 (57 min)	resolved
Webflow	Reports of some customers unable to submit forms or access the forms tab	Minor	16:31	17:42 (1.2 h)	resolved
Twilio	SMS Delivery Delays to Vodacom in South Africa via Subset of Longcodes	Minor	17:19	22:11 (4.9 h)	resolved
Braze	Increased errors impacting US01	Minor	18:11	15:30 (-162 min)	resolved
Scaleway	[BOOKMYNAME] BookMyName API timeouts	Minor	19:37	May 23, 2025, 13:41 (42 h)	resolved
DigitalOcean	App Platform Deployments	Minor	20:13	21:23 (1.2 h)	resolved
Twilio	SMS Delivery Delays to GrameenPhone Network in Bangladesh	Minor	20:23	May 22, 2025, 01:58 (5.6 h)	resolved
Jina AI	Classifier API not reachable	Minor	22:01	22:16 (15 min)	resolved
Runway	Elevated API Errors	No impact listed	01:25	02:19 (54 min)	resolved
Bandwidth	BW Voice Network Incident	No impact listed	02:00	02:00 (0 min)	resolved
GitHub Copilot	Incident with Webhooks	No impact listed	09:00	09:00 (0 min)	resolved
GitHub	Incident with Webhooks	No impact listed	09:00	09:00 (0 min)	resolved
HubSpot	The workflows tool is unavailable for some customers	No impact listed	13:47	14:10 (23 min)	resolved
Nebius	[eu-north2] Compute services are partially unavailable for customers	No impact listed	16:11	16:11 (0 min)	resolved
BigCommerce	UPS Integration Issue	No impact listed	19:00	May 22, 2025, 00:44 (5.7 h)	resolved
Twilio	On Call Engineers are Investigating an issue	No impact listed	20:25	20:38 (13 min)	resolved
Descope	Issue with EU region management keys and EU projects' visibility to Descope console	unknown	15:03	15:32 (29 min)	resolved
Northflank	Infrastructure stability issues	unknown	16:04	17:13 (1.2 h)	resolved

Still open from earlier days 14

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[DC2] Public switch issue in DC2 Room 101 Rack A20	Major	May 19, 2025, 19:35	Jun 9, 2025, 15:51 (21 d)	resolved
Jira	All Jira products experiencing degradations	Major	May 20, 2025, 14:14	00:42 (10 h)	resolved
Grafana Cloud	Grafana Cloud: Migration Assistant - degraded performance	Minor	May 15, 2025, 13:46	May 26, 2025, 02:50 (11 d)	resolved
Sinch	Delivery Issue - US Cellcom	Minor	May 16, 2025, 00:02	00:16 (5 d)	resolved
Scaleway	[DC2] - Public switch issue in room 203-B rack J5	Minor	May 16, 2025, 12:29	14:50 (5 d)	resolved
Twilio	SMS Delivery Report Delay to Tigo Network in Paraguay	Minor	May 16, 2025, 15:57	08:46 (5 d)	resolved
Scaleway	[Account] Captcha verification failed	Minor	May 19, 2025, 14:20	13:05 (47 h)	resolved
Twilio	SMS Delivery Delays and Failures to Multiple networks in Netherlands via Subset of Longcodes	Minor	May 19, 2025, 21:12	08:54 (36 h)	resolved
Twilio	Indonesia Telkomsel API Errors	Minor	May 20, 2025, 13:43	12:39 (23 h)	resolved
Sinch	DI MMS 365 (MM7) \| Operator Services \| Potential delay in delivery of MT and DLR \| TT#MNOC-58998	Minor	May 20, 2025, 14:39	08:05 (17 h)	resolved
Twilio	SMS Delivery Delays to Bouygues Telecom in France via a Subset of Longcodes	Minor	May 20, 2025, 17:39	09:13 (16 h)	resolved
LaunchDarkly	Missing data for Snowflake data export	Minor	May 20, 2025, 18:08	02:11 (8.1 h)	resolved
Dialpad	Some customers might experiencing intermittent issue with IVR Workflows	Minor	May 20, 2025, 18:12	02:01 (7.8 h)	resolved
Twilio	SMS Delivery Delays to C-Spire Network in United States	Minor	May 20, 2025, 21:45	01:22 (3.6 h)	resolved

Maintenance 35

Vendor	Incident	Impact	Started	Resolved	Status
Crusoe	[Scheduled] Crusoe Cloud Network Maintenance in us-northcentral1 region	Maintenance	01:00	02:07 (1.1 h)	resolved
Crusoe	[Scheduled] Crusoe Cloud Shared Storage Networking Maintenance in eu-iceland1 region	Maintenance	01:01	05:00 (4.0 h)	resolved
Linode (Akamai)	[Scheduled] Maintenance for Cloud Manager, API, and CLI	Maintenance	02:00	05:00 (3.0 h)	resolved
Twilio	[Scheduled] Singapore SMS Carrier Partner Maintenance	Maintenance	02:00	04:00 (2.0 h)	resolved
Twilio	[Scheduled] United States Account Security Carrier Partner Maintenance - Verizon Wireless	Maintenance	03:00	07:00 (4.0 h)	resolved
Stripe	[Scheduled] Scheduled maintenance for Bancontact	Maintenance	03:00	04:00 (1.0 h)	resolved
Twilio	[Scheduled] Multiple Destination MMS Carrier Partner Maintenance	Maintenance	04:01	12:00 (8.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 (SMSX) \| Operator Services \| Application, Database and System Maintenance \| PCR Number # PCRSDI-11719	Maintenance	04:30	10:00 (5.5 h)	resolved
Twilio	[Scheduled] United States SMS Carrier Partner Maintenance	Maintenance	04:30	10:00 (5.5 h)	resolved
Vonage	[Scheduled] USA and Canada SMS - Planned Maintenance affecting a subset of Long Virtual Numbers	Maintenance	04:30	10:00 (5.5 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS	Maintenance	05:00	11:00 (6.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Emergency Network Maintenance - US-Central (Dallas)	Maintenance	05:00	09:00 (4.0 h)	resolved
Vonage	[Scheduled] USA SMS & MMS - Planned Maintenance affecting T-Mobile network	Maintenance	05:00	11:01 (6.0 h)	resolved
Twilio	[Scheduled] Mexico SMS Carrier Maintenance - AT&T	Maintenance	05:01	08:00 (3.0 h)	resolved
Vonage	[Scheduled] Mexico SMS - Planned Maintenance affecting Pre-Registered Brands	Maintenance	05:01	08:00 (3.0 h)	resolved
Twilio	[Scheduled] United States SMS and MMS Carrier Maintenance - T-Mobile	Maintenance	06:00	12:01 (6.0 h)	resolved
Twilio	[Scheduled] Multiple Destination SMS Carrier Partner Maintenance	Maintenance	06:01	May 22, 2025, 04:01 (22 h)	resolved
Redis	Urgent maintenance	Maintenance	06:01	06:23 (22 min)	completed
Sinch	[Scheduled] Campaigns Application Maintenance	Maintenance	09:30	10:31 (1.0 h)	resolved
Vonage	[Scheduled] Planned Maintenance on one of the EU Voice Servers	Maintenance	10:01	11:00 (59 min)	resolved
Bandwidth	[Scheduled] Emergency Global Data Center Maintenance - Los Angeles & New York	Maintenance	11:01	13:00 (2.0 h)	resolved
Twilio	[Scheduled] United Kingdom Account Security Carrier Partner Maintenance - Vodafone	Maintenance	11:15	14:40 (3.4 h)	resolved
Twilio	[Scheduled] Canada SMS and MMS Carrier Maintenance - Telus	Maintenance	14:00	22:00 (8.0 h)	resolved
Vonage	[Scheduled] Canada SMS - Maintenance affecting Canada Telus	Maintenance	14:00	22:00 (8.0 h)	resolved
Twilio	[Scheduled] Malaysia SMS Carrier Maintenance - Tune Talk	Maintenance	16:00	16:15 (15 min)	resolved
Vonage	[Scheduled] Malaysia SMS - Planned maintenance affecting CelcomDigi network	Maintenance	16:00	17:00 (1.0 h)	resolved
Bunny.net	[Scheduled] Planned Edge Storage Upgrade Works	Maintenance	19:00	21:00 (2.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - MegaFon	Maintenance	20:00	May 22, 2025, 00:01 (4.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Gazprom-Mobile	Maintenance	20:00	May 22, 2025, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Gazprom Telekom	Maintenance	20:01	May 22, 2025, 00:01 (4.0 h)	resolved
Vonage	[Scheduled] Russia SMS - Planned maintenance affecting Megafon	Maintenance	20:01	21:00 (59 min)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Sotovaja Svjaz MOTIV	Maintenance	20:20	23:01 (2.7 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Sber	Maintenance	21:00	May 22, 2025, 01:30 (4.5 h)	resolved
FullStory	[Scheduled] Scheduled Maintenance	Maintenance	23:00	May 22, 2025, 01:00 (2.0 h)	resolved
Twilio	[Scheduled] Twilio Docs - Maintenance	Maintenance	23:00	May 22, 2025, 00:00 (1.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Box, Ashby, Claude, Anthropic, Scaleway, Dialpad, 1Password, Runway, Convex, BigCommerce, Jina AI, Twilio.

Cite this

44 vendor-reported incidents started on 2025-05-21 (UTC) across 29 vendors, 17 labelled major or critical by the vendor.

Title: Outages on May 21, 2025
Vendor: Rewindex daily outage roundup
Date: 2025-05-21 00:00 UTC
URL: https://rewindex.com/outages/2025-05-21

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