Companies / collaboration
Box
593incidents since 2014-11-05
265major or critical
21in the last 90 days
0silently edited or deleted
Recent notable changes
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Major] Issue with Box Drive Box reported a major incident delaying updates from the Box Web App to Box Drive desktop clients for some users. It started at 2026-10-15 08:30 UTC and was resolved at 2026-10-15 12:41 UTC, lasting 4 h 11 min. Box reported remediation and restoration of full functionality but did not disclose the underlying cause. | Major incident | |
| Critical incident: [Critical] Issues with Multiple Box Services Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated. | Major incident | |
| Major incident: [Medium] Issue with Enterprise Event Reports Box’s major-impact incident caused missing or outdated data in Admin Console event-based reports and Insights, Enterprise Events API results, and Box AI unit usage. It ran from 2026-10-08 01:48 UTC to 2026-10-08 03:54 UTC (2 h 5 min); Box processed delayed enterprise event data and restored full functionality. | Major incident | |
| Major incident: [Medium] Issue with File Requests Box reported a major incident affecting File Requests, now resolved with no current impact. The recorded start is 2026-10-02 03:43 UTC and resolution is 2026-10-01 10:00 UTC; these timestamps conflict, and the computed duration is unknown. | Major incident | |
| Major incident: [Medium] Issue with multiple reports Box reported a major-impact incident causing missing or outdated data in Enterprise Reports, including User Engagement Reports, and Admin Console collaboration insights. It started at 2026-09-30 18:08 UTC and was resolved at 2026-10-05 14:09 UTC, lasting 4 days 20 h. Box confirmed the Report Service was restored to full functionality. | Major incident | |
| Critical incident: [Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact. | Major incident | |
| Major incident: [Medium] Issues with Box Notes Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix. | Major incident | |
| Major incident: [Medium] Issues with Box Hubs Shared Links Box reported a major-impact incident affecting access to Box Hubs through shared links, starting 2026-08-28 08:20 UTC and resolved at 2026-08-28 10:00 UTC (1 h 40 min). Box said it identified the underlying cause and restored full functionality, but the evidence does not specify the cause or fix. | Major incident | |
| Critical incident: [Critical] Issue with Downloads Box reported a critical download issue affecting Box Zones users in the Asian region, who may have been unable to download files. It started at 2026-08-25 06:53 UTC and was resolved at 2026-08-25 07:37 UTC, lasting 44 min; Box reported improvement after remediation steps, and its postmortem also noted ZIP downloads were affected. | Major incident | |
| Major incident: [Medium] Issue with Uploads Box reported a major-impact upload incident starting 2026-08-24 21:21 UTC, resolved at 2026-08-24 22:03 UTC (41 min). Users could encounter upload errors or slowness across the Box web application and API; the postmortem also noted affected write operations. Box reported remediation and improvement but did not specify the cause or fix in the available evidence. | Major incident |
Full Box change timeline, with diffs →
Status incident history
Box status incidents per year
Data table
| Year | Incidents | Major/critical |
|---|---|---|
| 2014 | 6 | 1 |
| 2015 | 53 | 11 |
| 2016 | 56 | 5 |
| 2017 | 51 | 6 |
| 2018 | 87 | 12 |
| 2019 | 53 | 21 |
| 2020 | 22 | 10 |
| 2021 | 42 | 23 |
| 2022 | 31 | 20 |
| 2023 | 75 | 58 |
| 2024 | 35 | 27 |
| 2025 | 34 | 30 |
| 2026 | 48 | 41 |
Incidents per month, last 36 months
criticalmajorminornonemaintenanceunknown
Data table
| Month | Impact | Incidents |
|---|---|---|
| 2023-10 | critical | 1 |
| 2023-10 | major | 2 |
| 2023-11 | critical | 1 |
| 2023-11 | major | 2 |
| 2023-12 | critical | 1 |
| 2023-12 | major | 1 |
| 2023-12 | none | 1 |
| 2024-01 | critical | 1 |
| 2024-01 | major | 1 |
| 2024-01 | minor | 1 |
| 2024-02 | major | 1 |
| 2024-02 | minor | 1 |
| 2024-03 | major | 4 |
| 2024-04 | critical | 1 |
| 2024-04 | major | 2 |
| 2024-04 | minor | 2 |
| 2024-04 | none | 1 |
| 2024-05 | major | 1 |
| 2024-06 | critical | 3 |
| 2024-06 | major | 1 |
| 2024-06 | minor | 1 |
| 2024-07 | major | 1 |
| 2024-08 | major | 2 |
| 2024-09 | critical | 1 |
| 2024-09 | major | 1 |
| 2024-10 | major | 2 |
| 2024-10 | minor | 1 |
| 2024-11 | major | 3 |
| 2024-11 | none | 1 |
| 2024-12 | critical | 1 |
| 2024-12 | major | 1 |
| 2025-01 | critical | 1 |
| 2025-02 | critical | 2 |
| 2025-03 | major | 4 |
| 2025-03 | minor | 2 |
| 2025-04 | major | 1 |
| 2025-04 | minor | 1 |
| 2025-05 | critical | 2 |
| 2025-05 | major | 4 |
| 2025-06 | critical | 1 |
| 2025-08 | critical | 2 |
| 2025-08 | minor | 1 |
| 2025-09 | critical | 4 |
| 2025-09 | major | 2 |
| 2025-10 | major | 4 |
| 2025-11 | critical | 1 |
| 2025-12 | critical | 1 |
| 2025-12 | major | 1 |
| 2026-01 | critical | 2 |
| 2026-01 | major | 1 |
| 2026-02 | critical | 2 |
| 2026-02 | major | 2 |
| 2026-02 | minor | 1 |
| 2026-03 | critical | 1 |
| 2026-03 | major | 3 |
| 2026-03 | minor | 1 |
| 2026-04 | critical | 1 |
| 2026-04 | major | 1 |
| 2026-05 | critical | 1 |
| 2026-05 | major | 2 |
| 2026-06 | critical | 1 |
| 2026-06 | major | 4 |
| 2026-06 | minor | 1 |
| 2026-07 | major | 6 |
| 2026-07 | minor | 1 |
| 2026-08 | critical | 1 |
| 2026-08 | major | 6 |
| 2026-08 | minor | 2 |
| 2026-09 | critical | 1 |
| 2026-09 | major | 2 |
| 2026-09 | minor | 1 |
| 2026-10 | critical | 1 |
| 2026-10 | major | 3 |
Silent edits
No silent edits or deletions detected for Box yet. We compare every 10-minute snapshot of each incident.
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Pricing, trust and legal pages
| Page | URL | Versions | Last changed | Last fetched OK | History |
|---|---|---|---|---|---|
| Pricingpartial | www.box.com/pricing | 0 | none yet |
No changes since the first snapshot. Each change links to its diff: the changed passages with a few words of context, never a full copy of the page.
Incident timeline
Latest 100 of 593 incidents. Full list: last 90 days · JSON · Markdown