Box: [Major] Issue with Box Drive
Box reported a major incident delaying updates from the Box Web App to Box Drive desktop clients for some users. It started at 2026-10-15 08:30 UTC and was resolved at 2026-10-15 12:41 UTC, lasting 4 h 11 min. Box reported remediation and restoration of full functionality but did not disclose the underlying cause.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Desktop Applications - Box SyncBox DriveDesktop Applications - Box Drive
Timeline of updates
- investigating
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
- identified
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified
We are continuing to work on a fix for this issue.
- identified
We are continuing to work on a fix for this issue.
- monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
- resolved
After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Rewindex changes for this incident
- Major incident: [Major] Issue with Box Drive 2026-10-15 08:30 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Box profile · Recent Box incidents · Markdown · JSON