Box change history

Box reported a major incident delaying updates from the Box Web App to Box Drive desktop clients for some users. It started at 2026-10-15 08:30 UTC and was resolved at 2026-10-15 12:41 UTC, lasting 4 h 11 min. Box reported remediation and restoration of full functionality but did not disclose the underlying cause.

Box reported a critical outage affecting the All Files page, API, uploads, downloads, Box Sign and Notes, starting 2026-10-08 09:27 UTC and resolved at 2026-10-08 09:33 UTC (computed duration: 5 min). Box confirmed services were restored to full functionality; no cause was stated.

Box’s major-impact incident caused missing or outdated data in Admin Console event-based reports and Insights, Enterprise Events API results, and Box AI unit usage. It ran from 2026-10-08 01:48 UTC to 2026-10-08 03:54 UTC (2 h 5 min); Box processed delayed enterprise event data and restored full functionality.

Box reported a major incident affecting File Requests, now resolved with no current impact. The recorded start is 2026-10-02 03:43 UTC and resolution is 2026-10-01 10:00 UTC; these timestamps conflict, and the computed duration is unknown.

Box reported a major-impact incident causing missing or outdated data in Enterprise Reports, including User Engagement Reports, and Admin Console collaboration insights. It started at 2026-09-30 18:08 UTC and was resolved at 2026-10-05 14:09 UTC, lasting 4 days 20 h. Box confirmed the Report Service was restored to full functionality.

Box reported a critical outage affecting All Files Page, Box Notes, API calls, logins and downloads, starting 2026-09-29 14:15 UTC and resolved at 2026-09-29 15:30 UTC (computed duration: 1 h 14 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact.

Box Notes users could encounter errors or slowness when creating or updating notes. Box marked the impact as major; the incident started at 2026-09-28 10:04 UTC and was resolved at 2026-09-28 10:31 UTC, lasting 27 min. Box confirmed full functionality was restored but stated no cause or specific fix.

Box reported a major-impact incident affecting access to Box Hubs through shared links, starting 2026-08-28 08:20 UTC and resolved at 2026-08-28 10:00 UTC (1 h 40 min). Box said it identified the underlying cause and restored full functionality, but the evidence does not specify the cause or fix.

Box reported a critical download issue affecting Box Zones users in the Asian region, who may have been unable to download files. It started at 2026-08-25 06:53 UTC and was resolved at 2026-08-25 07:37 UTC, lasting 44 min; Box reported improvement after remediation steps, and its postmortem also noted ZIP downloads were affected.

Box reported a major-impact upload incident starting 2026-08-24 21:21 UTC, resolved at 2026-08-24 22:03 UTC (41 min). Users could encounter upload errors or slowness across the Box web application and API; the postmortem also noted affected write operations. Box reported remediation and improvement but did not specify the cause or fix in the available evidence.

Box reported a major-impact incident causing errors or slowness accessing Microsoft Office via Box and using Box Edit, from 2026-08-20 00:31 UTC to 2026-08-20 01:44 UTC (1 h 13 min). Box took remediation steps and confirmed full functionality was restored; no specific cause or fix was stated.

Box reported a major-impact incident affecting Login, All Files, Uploads, Downloads and Box API. The archived start and resolution are both 2026-08-19 22:00 UTC (computed duration: 0 min). Box said no further impact was observed and marked the issue resolved; a preliminary postmortem was later posted.

Box reported a major incident affecting authentication, Login/SSO, uploads/downloads, Content API, Box AI and Box Sign, with possible errors or failures. It started 2026-08-07 02:37 UTC and resolved at 2026-08-07 05:16 UTC (2 h 39 min). Box reported no ongoing impact by 04:06 UTC and said remediation restored full functionality.

Box reported major impact to uploads and downloads across its API and web application, with errors and slowness affecting customers. The incident ran from 2026-08-04 20:23 UTC to 2026-08-04 20:44 UTC (21 min). Box attributed upload failures and delays to frontend load-balancer routing and restored service by rerouting upload traffic and provisioning additional capacity.

Box reported a major-impact outage affecting Box Shuttle Standalone: users could have trouble accessing, configuring or creating Shuttle job details. It started at 2026-07-31 11:09 UTC and was resolved at 2026-07-31 11:30 UTC, with a computed duration of 20 min. Box reported remediation steps and restored full functionality, without specifying a cause.

Box Hubs users were unable to load the Hubs gallery; the vendor recorded major impact. The incident started at 2026-07-23 14:14 UTC and was resolved at 2026-07-23 14:30 UTC, with a computed duration of 15 min. Box reported identifying the underlying cause without specifying it and confirmed full functionality was restored.

Box reported major impact to File Request, with users potentially experiencing delayed metadata updates when uploading files. The incident started 2026-07-23 09:45 UTC and was resolved 2026-07-23 11:42 UTC, lasting 1 h 56 min; Box confirmed full functionality was restored.

Box reported a major-impact outage affecting Box Edit and Microsoft Office Online, starting 2026-07-16 21:30 UTC and resolved at 2026-07-16 21:48 UTC (18 min). Box reported full functionality restored after remediation; its postmortem said some customers may have been unable to open or edit files through Open With integrations in the Box web application.

Box Relay experienced a major-impact degradation starting 2026-07-15 04:14 UTC, affecting workflow functionality. The incident lasted 2 h 29 min and was resolved at 2026-07-15 06:43 UTC after a fix was implemented; Box confirmed full functionality was restored.

Box reported major degradation affecting Search, Box Sign Templates and Metadata queries, with errors or slowness affecting customers. The incident started at 2026-07-07 14:11 UTC and was resolved at 2026-07-07 16:19 UTC, lasting 2 h 8 min; Box reported remediation and restoration of full functionality but did not specify the cause or fix.

Box reported a major ZIP download incident affecting folder downloads in its web application, with failures or delays for users routed through one US region. It started at 2026-06-25 19:29 UTC and was resolved at 2026-06-25 21:47 UTC, lasting 2 h 18 min. Box attributed the issue to a network component update affecting a regional backend service.

Box reported a major-impact outage causing intermittent failures loading the "All files" page and subfolders, affecting customers’ ability to browse content. It started at 2026-06-17 19:34 UTC and was resolved at 2026-06-17 20:28 UTC, lasting 54 min. Box reported improvement after remediation steps and confirmed full Webapp functionality was restored.

Box reported major degradation affecting API authentication, Login/SSO, Box Sign, and Box Edit / Tools, potentially disrupting access and work in Box. The incident ran from 2026-06-11 00:34 UTC to 2026-06-11 02:01 UTC (1 h 26 min). Box applied remediation and confirmed full functionality was restored.

Box reported a critical outage affecting Login, All Files, Notes, Uploads and Box API. It started and was marked resolved at 2026-06-03 17:53 UTC (computed duration: 0 min). Box said its systems automatically detected and corrected the underlying issue, with no current impact.

Box AI and Box Web Application - Box AI experienced a major-impact incident involving errors, failed AI responses or degraded performance. It started at 2026-06-01 00:58 UTC and was resolved at 2026-06-01 02:25 UTC, lasting 1 h 27 min; Box reported remediation and restored full functionality without specifying the cause or fix.

Box Drive logins experienced errors or timeouts in an incident rated major, starting 2026-05-22 08:46 UTC and resolved at 2026-05-22 09:18 UTC (32 min). Box recommended the Box Web Application as a temporary workaround; its postmortem also noted issues affecting Single Sign-On (SSO) configuration.

Box reported a major-impact degradation affecting customers using the streaming Enterprise Events API. The recorded start was 2026-05-14 19:30 UTC, with a computed duration of 0 min; Box said its systems detected and corrected the underlying issue and there was no current impact.

Box reported a critical outage affecting folder and collection browsing, Box AI, Classifications, and Hubs, with customers potentially seeing loading errors. It started at 2026-05-07 01:20 UTC and was resolved at 2026-05-07 03:07 UTC, lasting 1 h 47 min. Box reported remediation and improvement but did not specify the underlying cause or fix.

Box metadata searches in the Box Web Application could return no results during a major-impact incident starting 2026-04-27 17:36 UTC. The incident lasted 1 h 34 min and was resolved at 2026-04-27 19:11 UTC after remediation restored full functionality; Box did not specify the underlying cause or fix.

Box reported a critical Box Sign outage affecting creation and access of signature requests and service access, starting 2026-04-03 04:04 UTC and resolved 2026-04-03 08:09 UTC (4 h 5 min). Box attributed the issue to an erroneous change by a third-party infrastructure provider and confirmed full functionality was restored.

Box reported a major-impact incident causing slow access to the Admin Console dashboard from 2026-03-25 11:44 UTC to 2026-03-25 14:03 UTC, lasting 2 h 19 min. Box took remediation steps and confirmed full functionality was restored; it did not disclose the underlying cause.

Box reported a critical issue affecting Box Shuttle, its migration service, starting 2026-03-25 05:52 UTC and lasting 11 h 8 min. Box took remediation steps and confirmed full functionality was restored at 2026-03-25 17:00 UTC; its postmortem noted blank pages and timeouts for some users.

Box reported a major incident affecting Login/SSO, folder and file preview, and shared links; customers could encounter blank pages. It ran from 2026-03-20 03:37 UTC to 2026-03-20 05:08 UTC, lasting 1 h 31 min. Box implemented a fix and confirmed all affected services were restored.

Box reported a major-impact incident affecting file previews for some users, starting at 2026-03-18 18:00 UTC and marked resolved at the same time (computed duration: 0 min). Box stated that no further impact was observed.